what do I do if my data isn't working?
Please ensure that mobile data is turn on and APN is set to "pda.newcomobile.com”....
what do I do if text isn't working?
Turn Device off for 5-10 seconds then Power on device. If still experiencing this...
what do I do if voicemail isn't working?
Voicemail can be reached by pressing and holding the "1" key or it can...
do you have a toll-free support number?
Yes, please call toll free on 1 (242) 300-2548.
how do I call customer care?
If you have an ALIV number, you can dial 611. If you’re calling from...
what is the main contact number for ALIV?
Please contact our care team toll free on 1 (242) 300-2548.
what are the opening hours for ALIV head office in Nassau?
The opening hours are 9 a.m. – 5 p.m., Monday through Friday.
if I purchase a smartphone from ALIV and it malfunctions where do I go for repairs?
Your ALIV device will have a warranty. Repairs, once deemed appropriate, will be completed...
what is the “Bring Your Own Device” Promotion?
The BYOD promotion geared towards BTC postpaid porting customers allowing them to keep their...
who do I contact for technical issues?
If you are having issues you can read the “setting up MiFi device manual”....
what if my device is faulty?
Your device is under warranty for ninety 90. days.
can I use another SIM other than an ALIV sim?
No, ALIV medium sims are to be used only.
how many persons can use the device?
Maximum of five 5. persons can use the ALIVGO. Maximum of fifteen 15. persons...
does my data roll over?
No, we do not currently provide this service.
which data plans are included?
You must purchase the monthly MiFi $75 plan.
can I make calls?
No, you cannot make calls or texts, the sim is for data usage only.