online data statement
Dear ALIV Customers,
You have been by our side the past five years as we transformed the mobile industry in The Bahamas with the fastest telecommunications network in the nation. At ALIV, we strive to provide our customers with the best mobile experience possible. Many of you have recently experienced an increase in data overages and we have taken a keen interest in your feedback. We want you to know that we hear you.
These overages are not because of a reduction in your data allowances. Several popular social media apps like WhatsApp, Facebook, Instagram, TikTok & YouTube have reconfigured their platforms in a way that consumes data at a much faster rate than before, which may account for the rapid depletion of your data plans.
While other networks may slow down or throttle your data usage within apps, ALIV is committed to maintaining a consistent overall user experience.
We do, however, understand your frustration, and as a token of our gratitude, ALIV is giving all of our customers who purchase a plan between August 25th and September 25th, 5GB of *FREE Data for your continued loyalty and support. We’ve also put together these tips to help you manage your data better with our support.
We appreciate your continued feedback because it helps us to deliver an enhanced customer experience. Thank you for being an ALIV subscriber and for continuing to believe in best.