online data statement

Dear ALIV Customers,

You have been by our side the past five years as we transformed the mobile industry in The Bahamas with the fastest telecommunications network in the nation. At ALIV, we strive to provide our customers with the best mobile experience possible. Many of you have recently experienced an increase in data overages and we have taken a keen interest in your feedback. We want you to know that we hear you.

These overages are not because of a reduction in your data allowances. Several popular social media apps like WhatsApp, Facebook, Instagram, TikTok & YouTube have reconfigured their platforms in a way that consumes data at a much faster rate than before, which may account for the rapid depletion of your data plans.

While other networks may slow down or throttle your data usage within apps, ALIV is committed to maintaining a consistent overall user experience.

We do, however, understand your frustration, and as a token of our gratitude, ALIV is giving all of our customers who purchase a plan between August 25th and September 25th, 5GB of *FREE Data for your continued loyalty and support. We’ve also put together these tips to help you manage your data better with our support.

We appreciate your continued feedback because it helps us to deliver an enhanced customer experience. Thank you for being an ALIV subscriber and for continuing to believe in best.

 

 

 

 

 

*Bonus 5GB Add-On” Terms and Conditions: (1) Be ALIV organized and hosts The “Bonus 5GB Add-On” Promotion (“The Promotion”) Limited. (2) The Promotion is open to any ALIV prepaid or postpaid customer with an active plan as of 12:00 a.m. August 25, 2022. (3) The Promotion starts at 12:00 a.m. August 25, 2022, and ends 12:00 a.m. September 25, 2022. Be Aliv Limited reserves the right to change or end the Promotion at any time. (“Promotion Period”). Prepaid customers must purchase a plan during the promotion period in order to be eligible. Post-paid customers will automatically receive the bonus add-on. (4) Add-ons expire either alongside the plan’s expiration or whenever the 5GB allotment is depleted, whichever comes first. (5) Customers who earn the add-on will receive a text confirmation during the promotional period. (6) ALIV’s decision in all matters relating to the promotion is final. (7) By participating in the promotion, all participants agree to be bound by these terms and conditions. (8) The 5GB add on is a one-time data allowance over the promotion period. Customers will only receive one (1) 5GB of data during this period.