online data statement

Dear ALIV Customers,

You have been by our side the past five years as we transformed the mobile industry in The Bahamas with the fastest telecommunications network in the nation. At ALIV, we strive to provide our customers with the best mobile experience possible. Many of you have recently experienced an increase in data overages and we have taken a keen interest in your feedback. We want you to know that we hear you.

These overages are not because of a reduction in your data allowances. Several popular social media apps like WhatsApp, Facebook, Instagram, TikTok & YouTube have reconfigured their platforms in a way that consumes data at a much faster rate than before, which may account for the rapid depletion of your data plans.

While other networks may slow down or throttle your data usage within apps, ALIV is committed to maintaining a consistent overall user experience.

We do, however, understand your frustration, and as a token of our gratitude, ALIV is offering all customers who purchase a plan, 5GB of *FREE Data for your continued loyalty and support. We’ve also put together these tips to help you manage your data better with our support.
We appreciate your continued feedback because it helps us to deliver an enhanced customer experience. Thank you for being an ALIV subscriber and for continuing to believe in best.

 

 

*Bonus 5GB Add-On” Terms and Conditions: (1) Be ALIV organized and hosts The “Bonus 5GB Add-On” Promotion (“The Promotion”) Limited. (2) The Promotion is open to any ALIV prepaid or postpaid customer who purchase a plan (3) The promotion is ongoing until further advised. Bealiv Limited reserves the right to change or end the Promotion at any time. (“Promotion Period”). Prepaid customers that purchase a Freedom 4/12/35 or Liberty30/45/60/90/140 plan, will be eligible for a free 5GB data add-on. Post-paid customers will automatically receive the bonus add-on. (4) Add-ons expire either alongside the plan’s expiration or whenever the 5GB allotment is depleted, whichever comes first. (5) Customers who earn the add-on will receive a text confirmation during the promotional period. (6) ALIV’s decision in all matters relating to the promotion is final. (7) By participating in the promotion, all participants agree to be bound by these terms and conditions. (8) The 5GB add on is a monthly allowance allocation.