roam hassle free with aliv.

Roaming has never been easier with plans that allow you to travel far and wide while staying connected to what matters most. With 7-day and 14-day plans offering up to 1GB of data, choose a roaming plan that best suits your travel style in over 100 countries.

Ready to Roam? Look up our roaming rates below and learn everything you need to know before your travel. Or, purchase an ALIV roaming plan now.

 

Where are you going? Choose the country you’re visiting to see the roaming charges.

 

 

 

Where Can I Roam with ALIV?

Digicel Caribbean
Caribbean
Europe
Rest Of the World

 

Countries in Digicel Caribbean:
Anguilla, Antigua and Barbuda, Aruba, Barbados, Bermuda Is., British Virgin Islands, Cayman Is., Dominica, EI Salvador, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Jamaica, Montserrat, Is Netherlands Antilles/Curacao, Panama, Saint Lucia, Saint Vincent & the Grenadines, St. Kitts and Nevis, Suriname, Trinidad and Tobago, Turks and Caicos Islands.
Countries in The Caribbean:
U.S. Virgin Islands, St. Maarten, Puerto Rico, Dominican Republic.
Countries in Europe:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
Rest of The World:
All other countries not included in local, Digicel Caribbean, The Caribbean and European countries.

roaming faqs

First, look into the cost of roaming in the country to which you're traveling.

Re-educate yourself on the account type you have.

For Prepaid Customers, you can purchase a Roam Easy Plan if traveling to a Digicel Caribbean country. Purchase a roaming add-on (data only) if you are traveling to the U.S Canada and or Digicel Caribbean. Or if you want to use Data, SMS and or Voice you can top-up your wallet.

For Postpaid Consumer Customers, all plans except one comes with the roam free feature that allows use the service while in the U.S and Canada. You can purchase a roaming add-on (data only) if you are traveling to the U.S Canada and or Digicel Caribbean. Or you can use your International Roaming Credit limits for Data, SMS, and Voice.

For Postpaid Corporate Customers, some plans come with additional roaming features or a single feature that can be used in U.S and or Canada. You can also purchase a roaming add-on (data only) if you are traveling to the U.S Canada and or Digicel Caribbean. Or you can use your International Roaming Credit limits for Data, SMS, and Voice.

Remember: If traveling to the US, ensure phone is VoLTE enabled as 3G is no longer supported on any US carrier.

When you arrive at your destination, modern devices will connect to an ALIV roaming partner network, by default. If your phone does not auto-connect to a network, then you can manually search for a network and connect.

Android:

1. Select Settings.
2. Select Connections.
3. Select Mobile Data.
4. Select Network Selection.
5. Select the indicator next to "Automatic" to turn automatic network selection off.
6. Once off then choose the required network.

iOS:

1. Select Settings.
2. Select Mobile Data.
3. Select Network Selection.
4. Select the indicator next to "Automatic" to turn automatic network selection off.
5. Once off then choose the required network.

Ensure you start all calls with “+” followed by the country code:

Bahamas: +1 242 111 1111

USA: +1 (Area Code) (7 Digit Number)

Europe: + (Country Code) (rest of number)

You can view the countries and recommended network with the country menu on one of the pages below:

Turn off mobile data and Wi-Fi assist before arrival and when not in use. Check roaming charges before traveling and use Wi-Fi when available. You can also review your roaming charges, plan and data balance in the MyALIV app.

If you’re unable to access data check your SMS messages to see if you received a usage notification while roaming.

Connect with Wi-Fi and try to access your myALIV app.

  • For prepaid you can, buy a new roam easy plan, roaming add-on (data only), or add additional funds to your wallet.
  • For postpaid you can, buy a new roaming add-on (data only), or add additional funds to your credit limit.

Remember feel free to contact customer care via Whatsapp, call 242-820-ROAM/ 7626 or email customercare@bealiv.com

Staying connected is as easy as ensuring your myALIV wallet balance is sufficient or your roaming data plan is active. Check to ensure your phone is VoLTE enabled for calling.

iOS:

1. Open Settings.
2. Tap Cellular.
3. Tap Cellular Data Options.
4. Click Voice & Data.
5. Look for VoLTE.

Android:

1. Open Settings.
2. Tap Connections.
3. Select Mobile Networks.
4. Look For VoLTE.

You will experience the same superior call quality, coverage, and connectivity that you enjoy at home. For roaming tips and information on plans, visit www.bealiv.com/roaming . As a reminder, if travelling to the US, ensure your phone is VoLTE enabled as 3G is no longer supported by US carriers.

Certainly! You may purchase plans through our self-serve mobile option in the MyALIV app or online at buytopup.bealiv.com. Payment options for plans include credit or debit card, or ALIV wallet credit.

For additional assistance, contact Customer Care via WhatsApp at 242-820-2548, Call 242-820-ROAM (7626) or email customercare@bealiv.com

You can find the list of countries and the recommended network in the country menu using the links below:

  • Prepaid mobile carriers
  • Postpaid mobile carriers

To call a Bahamian number from another country, you need to use the international dialing code +1242, followed by the local number.

Firstly, you should explore the roaming plan options for the country you are visiting.

Secondly, prepaid customers have the option to purchase a Roam Easy Plan or a roaming data-only add-on if you are traveling to the U.S, Canada, Digicel Caribbean or Europe. Additionally, you can use data, SMS, and voice services with your wallet credit.

Select postpaid plans include the roam-free feature, which allows postpaid customers to roam with their active plan while in the U.S. and Canada. Additionally, you can purchase a roaming add-on (data only) if you are travelling to the U.S., Canada, or Digicel Caribbean. You can also use your International Roaming credit allocation for data, SMS, and voice.

Try connecting to Wi-Fi and accessing your MyALIV app. You can use the app to purchase or track your roaming data options.

For additional assistance, contact Customer Care via WhatsApp at 242-820-2548, Call 242-820-ROAM (7626) or email customercare@bealiv.com

Staying connected is as easy as ensuring your MyALIV wallet balance is sufficient or your roaming data plan is active. Also, check to ensure your phone is VoLTE enabled for calling.

iOS:

  1. Open Settings
  2. Tap Cellular
  3. Tap Cellular Data Options
  4. Click Voice & Data
  5. Look for VoLTE

 

Android:

  1. Open Settings
  2. Tap Connections
  3. Select Mobile Networks
  4. Look For VoLTE
Live chat with ALIV Customer Care or Whatsapp an agent now.