roam hassle free with aliv.

Roaming has never been easier with plans that allow you to travel far and wide while staying connected to what matters most. With 7-day and 14-day plans offering up to 1GB of data, choose a roaming plan that best suits your travel style in over 100 countries.

Ready to Roam? Look up our roaming rates below and learn everything you need to know before your travel. Or, purchase an ALIV roaming plan now.

 

Where are you going? Choose the country you’re visiting to see the roaming charges.

 

 

 

Where Can I Roam with ALIV?

Digicel Caribbean
Caribbean
Europe
Rest Of the World

 

Countries in Digicel Caribbean:
Anguilla, Antigua and Barbuda, Aruba, Barbados, Bermuda Is., British Virgin Islands, Cayman Is., Dominica, EI Salvador, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Jamaica, Montserrat, Is Netherlands Antilles/Curacao, Panama, Saint Lucia, Saint Vincent & the Grenadines, St. Kitts and Nevis, Suriname, Trinidad and Tobago, Turks and Caicos Islands.
Countries in The Caribbean:
U.S. Virgin Islands, St. Maarten, Puerto Rico, Dominican Republic.
Countries in Europe:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
Rest of The World:
All other countries not included in local, Digicel Caribbean, The Caribbean and European countries.

roaming faqs

First, look into the cost of roaming in the country to which you're traveling.

Re-educate yourself on the account type you have.

For Prepaid Customers, you can purchase a Roam Easy Plan if traveling to a Digicel Caribbean country. Purchase a roaming add-on (data only) if you are traveling to the U.S Canada and or Digicel Caribbean. Or if you want to use Data, SMS and or Voice you can top-up your wallet.

For Postpaid Consumer Customers, all plans except one comes with the roam free feature that allows use the service while in the U.S and Canada. You can purchase a roaming add-on (data only) if you are traveling to the U.S Canada and or Digicel Caribbean. Or you can use your International Roaming Credit limits for Data, SMS, and Voice.

For Postpaid Corporate Customers, some plans come with additional roaming features or a single feature that can be used in U.S and or Canada. You can also purchase a roaming add-on (data only) if you are traveling to the U.S Canada and or Digicel Caribbean. Or you can use your International Roaming Credit limits for Data, SMS, and Voice.

Remember: If traveling to the US, ensure phone is VoLTE enabled as 3G is no longer supported on any US carrier.

When you arrive at your destination, modern devices will attach to a roaming partner network by default. If your phone does not attach to a network automatically, then you can manually search for a network and attach.

Android:

1. Press Settings.
2. Press Connections.
3. Select Mobile Data.
4. Press Network Selection.
5. Press the indicator next to "Automatic" to turn automatic network selection off.
6. Once off then press the required network.

iOS:

1. Press Settings.
2. Press Mobile Data.
3. Press Network Selection.
4. Press the indicator next to "Automatic" to turn automatic network selection off.
5. Once off then press the required network.

Ensure you start all calls with “+” followed by the country code:

Bahamas: +1 242 111 1111

USA: +1 (Area Code) (7 Digit Number)

Europe: + (Country Code) (rest of number)

You can view the countries and recommended network with the country menu on one of the pages below:

To control your roaming data, ensure you turn off your mobile data and your Wi-Fi assist before you land and when not in use. You should also review the roaming charges for intended travel destination on bealiv.com/roaming prior to travel and utilize Wi-Fi when available. Don’t forget you can also review instant roaming charges in the myALIV app

If you’re unable to access data check your SMS messages to see if you received a usage notification while roaming.

Connect with Wi-Fi and try to access your myALIV app.

  • For prepaid you can, buy a new roam easy plan, roaming add-on (data only), or add additional funds to your wallet.
  • For postpaid you can, buy a new roaming add-on (data only), or add additional funds to your credit limit.

Remember feel free to contact customer care via Whatsapp, call 242-820-ROAM/ 7626 or email customercare@bealiv.com

Staying connected is as easy as ensuring your myALIV wallet balance is sufficient or your roaming data plan is active. Check to ensure your phone is VoLTE enabled for calling.

iOS:

1. Open Settings.
2. Tap Cellular.
3. Tap Cellular Data Options.
4. Click Voice & Data.
5. Look for VoLTE.

Android:

1. Open Settings.
2. Tap Connections.
3. Select Mobile Networks.
4. Look For VoLTE.
Live chat with ALIV Customer Care or Whatsapp an agent now.