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if a phone is purchased from ALIV, will it be pre-loaded with the MyALIV app?

Yes. There are a number of pre-loaded apps we have included for our customers. Please refer to the MyALIV Apps Guide.

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if a customer has a locked phone and wants an ALIV SIM card, will they be able to have their phone unlocked at an ALIV store?

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will customers have the option to make their number private from their handsets?