what is ALIV’s data speed during off-peak hours?
During the off-peak hours customers can expect: Upload speeds 4Mbps and Download speeds of...
what is ALIV’s data speed during peak hours?
During the peak hours customers can expect: Upload speeds 3Mbps and Download speeds of...
how do I turn off data roaming on my phone?
For Android Instructions Setting -> More -> cellular Networks - >Data Roaming Disable/off For...
how do I set up mobile hotspot on my phone?
For Android Instructions: Setting -> More -> Tethering & Portable Hotspot Portable Wi-Fi Hotspot...
how do I set the APN on my phone?
For Android: Instructions: Setting -> More -> Cellular Networks - >Access Point Name Add/New...
can I buy an unlocked phone from the internet and use it?
Yes. However, customers must have a compatible LTE band 13 device. To check compatibility,...
how many GB can a phone hold?
The ALIV devices will have storage ranging from 8GB to 128GB. This of course...
I am currently a BTC customer. Can I use my current device when I become an ALIV subscriber?
ALIV has an LTE network that supports Band 13 and Band 4 technology. If...
what is the difference between 3G and LTE?
3G is an older technology that provides voice and data services. 4G LTE is...
is there a reversal option, for customers that may send top-up to the wrong number, enter in a wrong digit while entering their mobile number etc.?
No. Customers must be careful as there is no reversal option.
can an ALIV customer top-up a BTC Number?
No, we don't
do you also sell top-up cards?
No, we do not
is a customer able to pay for a service with someone else's credit card when they call in?
No, only the authorized cardholder can buy and pay for ALIV products and services.
What is the minimum amount for topping up my service?
For top-up through the app the minimum amount is $2, everywhere else there is...
what is the maximum amount I can top-up my service?
For top-up through the app the maximum amount is $150, everywhere else there is...
where can I buy top-up?
You can buy top-up at our retail stores, local top-up distributor locations, through the...