You can stop the auto renew via the MyAliv App at any time between when they purchase a plan and when it auto renews. There is an auto renew on/off slide switch located on screen within the App. The customer should immediately receive an SMS confirmation that the auto renew feature has been turned off. If an SMS confirmation is not received the customer should call 611 from their device or send an email to firstname.lastname@example.org. Once completed by Customer Care you will receive immediate confirmation that the request has been received and that the auto-renewal has been stopped.