No. Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help you with updating your personal details. Your details can also be updated at any of our ALIV retail stores.
As we prepare to celebrate the coming New Year, please take note of the following ALIV store closures across the islands: Wednesday, December 31st – 3PM Thursday, January 1st – All Day Normal operating hours will resume on Friday, January 2, 2026. You can still pay your bills in the MyALIV app or buy top-up on our websitehere.