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ALIV Service FAQs

You can purchase a plan by going to your myAliv app, our kiosk, *206#, or by dialing our customer care at 611

You can purchase a SIM at any of our retail locations, from any authorized SIM-only resellers, and at any kiosk location. For more information, check the MyALIV app.

Yes. ALIV has included international calling to the USA and Canada as part of the allowance in our consumer plans. You can also call any country in the world using the ALIV network.

ALIV provides first-world choice, and value in calls, texts, and data through a suite of consumer plans built to suit every pocket.

Exceptional customer care with our focus always on the customer.

ALIV has two networks! An ultra-modern 4G LTE network and a 3G WCDMA/HSPA+ network, both optimized for superior consumer data speeds, downloads and experience.

A full list of ALIV retail stores can be found in the MyALIV app.

All our retail stores will provide complete services that covers everything from device and SIM sales, plans and a number of other services.

SIM-only sellers will provide SIMs and top-up only.

No. Credit lines will not be available.

Yes. You can swich your network and keep your number.

We have 3G & 4G on all these islands, and 4.5G or LTE Advance on the following islands:

  • New Providence
  • Grand Bahama
  • Bimini
  • Central Abaco
  • Parts of Exuma
  • Parts of Eleuthera

We do not use any of BTC’s infrastructure for our own use. The only connection to BTC is to allow calls between the two networks.

ALIV has two networks! An ultra-modern 4G LTE network and a 3G WCDMA/HSPA+ network, both optimized for superior consumer experience. Every site has 4G LTE technology, the equipment delivering it are all new with the latest features and functions to give you a better user experience. There is no old or legacy technology on the ALIV network. We have invested so you can enjoy the best possible LTE experience.

Our service was designed with sufficient capacity for a large number of subscribers, that’s why we have two networks! ALIV has planned.

We support people, which is why both 919 and 911 emergency numbers are supported.

We will support LTE Advanced in 2017 by using carrier aggregation (the combination of two LTE bands to further increase user speed) across our two networks the first elements of LTE advanced will be available to you.

Yes, you can make video calls using applications such as Facetime, Skype & Google Hangouts, using your ALIV service. You can also use WhatsApp for instant messaging and voice and video calling anywhere in the world.

ALIV is strictly following the URCA guidelines in terms of service roll-out. Please refer to for further details.

Yes. This is enabled through an "anonymous call blocker" feature available on all devices.

Yes. There are a number of pre-loaded apps we have included for our customers. Please refer to the MyALIV Apps Guide.

No. They will need to have their phone unlocked prior to purchasing an ALIV SIM card.

ALIV does not offer the MMS service. As an alternative, all pictures videos and rich content can be shared with your family and friends using applications such as WhatsApp, powered by the most reliable data network in the Bahamas.

Because our plans have very generous allowances of talk, sms and data, you won’t need them!

Yes. All ALIV devices will have wallpaper and be data provisioned.

ALIV is VoLTE! You may read more about it here.

ALIV handsets are not configured to support VoWIFI now.

Customers will be able to purchase SIM only plans at convenient locations. However, customers must have a compatible LTE band 13 device. To check compatibility, please search on line at for your devices compatibility with Band 13.

You are allowed to purchase an Aliv sim only, with minimum plan purchase. We would advise that you test your current phone with an Aliv sim card prior to purchase.

We are focused on ensuring that our customers benefit from the best value in consumer plans and we have built plans that truly reward our customers’ loyalty.


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