support
still with you
account information
You can stop the auto renew via the MyAliv App at any time between when they purchase a plan and when it auto renews. There is an auto renew on/off slide switch located on screen within the App. The customer should immediately receive an SMS confirmation that the auto renew feature has been turned off. If an SMS confirmation is not received the customer should call 611 from their device or send an email to customercare@bealiv.com. Once completed by Customer Care you will receive immediate confirmation that the request has been received and that the auto-renewal has been stopped.
ALIV App
You can stop the auto renew via the MyAliv App at any time between when they purchase a plan and when it auto renews. There is an auto renew on/off slide switch located on screen within the App. The customer should immediately receive an SMS confirmation that the auto renew feature has been turned off. If an SMS confirmation is not received the customer should call 611 from their device or send an email to customercare@bealiv.com. Once completed by Customer Care you will receive immediate confirmation that the request has been received and that the auto-renewal has been stopped.
careers
You can stop the auto renew via the MyAliv App at any time between when they purchase a plan and when it auto renews. There is an auto renew on/off slide switch located on screen within the App. The customer should immediately receive an SMS confirmation that the auto renew feature has been turned off. If an SMS confirmation is not received the customer should call 611 from their device or send an email to customercare@bealiv.com. Once completed by Customer Care you will receive immediate confirmation that the request has been received and that the auto-renewal has been stopped.
ALIV services
You can stop the auto renew via the MyAliv App at any time between when they purchase a plan and when it auto renews. There is an auto renew on/off slide switch located on screen within the App. The customer should immediately receive an SMS confirmation that the auto renew feature has been turned off. If an SMS confirmation is not received the customer should call 611 from their device or send an email to customercare@bealiv.com. Once completed by Customer Care you will receive immediate confirmation that the request has been received and that the auto-renewal has been stopped.
top up
You can stop the auto renew via the MyAliv App at any time between when they purchase a plan and when it auto renews. There is an auto renew on/off slide switch located on screen within the App. The customer should immediately receive an SMS confirmation that the auto renew feature has been turned off. If an SMS confirmation is not received the customer should call 611 from their device or send an email to customercare@bealiv.com. Once completed by Customer Care you will receive immediate confirmation that the request has been received and that the auto-renewal has been stopped.
customer service
You can stop the auto renew via the MyAliv App at any time between when they purchase a plan and when it auto renews. There is an auto renew on/off slide switch located on screen within the App. The customer should immediately receive an SMS confirmation that the auto renew feature has been turned off. If an SMS confirmation is not received the customer should call 611 from their device or send an email to customercare@bealiv.com. Once completed by Customer Care you will receive immediate confirmation that the request has been received and that the auto-renewal has been stopped.
pricing
You can stop the auto renew via the MyAliv App at any time between when they purchase a plan and when it auto renews. There is an auto renew on/off slide switch located on screen within the App. The customer should immediately receive an SMS confirmation that the auto renew feature has been turned off. If an SMS confirmation is not received the customer should call 611 from their device or send an email to customercare@bealiv.com. Once completed by Customer Care you will receive immediate confirmation that the request has been received and that the auto-renewal has been stopped.
roaming
You can stop the auto renew via the MyAliv App at any time between when they purchase a plan and when it auto renews. There is an auto renew on/off slide switch located on screen within the App. The customer should immediately receive an SMS confirmation that the auto renew feature has been turned off. If an SMS confirmation is not received the customer should call 611 from their device or send an email to customercare@bealiv.com. Once completed by Customer Care you will receive immediate confirmation that the request has been received and that the auto-renewal has been stopped.
handsets
You can stop the auto renew via the MyAliv App at any time between when they purchase a plan and when it auto renews. There is an auto renew on/off slide switch located on screen within the App. The customer should immediately receive an SMS confirmation that the auto renew feature has been turned off. If an SMS confirmation is not received the customer should call 611 from their device or send an email to customercare@bealiv.com. Once completed by Customer Care you will receive immediate confirmation that the request has been received and that the auto-renewal has been stopped.
technical
You can stop the auto renew via the MyAliv App at any time between when they purchase a plan and when it auto renews. There is an auto renew on/off slide switch located on screen within the App. The customer should immediately receive an SMS confirmation that the auto renew feature has been turned off. If an SMS confirmation is not received the customer should call 611 from their device or send an email to customercare@bealiv.com. Once completed by Customer Care you will receive immediate confirmation that the request has been received and that the auto-renewal has been stopped.
consumer postpaid
You can stop the auto renew via the MyAliv App at any time between when they purchase a plan and when it auto renews. There is an auto renew on/off slide switch located on screen within the App. The customer should immediately receive an SMS confirmation that the auto renew feature has been turned off. If an SMS confirmation is not received the customer should call 611 from their device or send an email to customercare@bealiv.com. Once completed by Customer Care you will receive immediate confirmation that the request has been received and that the auto-renewal has been stopped.
eSIM
You can stop the auto renew via the MyAliv App at any time between when they purchase a plan and when it auto renews. There is an auto renew on/off slide switch located on screen within the App. The customer should immediately receive an SMS confirmation that the auto renew feature has been turned off. If an SMS confirmation is not received the customer should call 611 from their device or send an email to customercare@bealiv.com. Once completed by Customer Care you will receive immediate confirmation that the request has been received and that the auto-renewal has been stopped.