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Here are some questions that we get asked a lot

account information

You can stop the auto renew via the MyAliv App at any time between when they purchase a plan and when it auto renews.  There is an auto renew on/off slide switch located on screen within the App.  The customer should immediately receive an SMS confirmation that the auto renew feature has been turned off.  If an SMS confirmation is not received the customer should call 611 from their device or send an email to customercare@bealiv.com.   Once completed by Customer Care you will receive immediate confirmation that the request has been received and that the auto-renewal has been stopped.

Category: ALIV App

The MyALIV app is free, and it will already be installed on all ALIV devices. You can also download the MyALIV app from the Google Play store and the Apple store.

Category: ALIV App

ALIV App

You can stop the auto renew via the MyAliv App at any time between when they purchase a plan and when it auto renews.  There is an auto renew on/off slide switch located on screen within the App.  The customer should immediately receive an SMS confirmation that the auto renew feature has been turned off.  If an SMS confirmation is not received the customer should call 611 from their device or send an email to customercare@bealiv.com.   Once completed by Customer Care you will receive immediate confirmation that the request has been received and that the auto-renewal has been stopped.

Category: ALIV App

The MyALIV app is free, and it will already be installed on all ALIV devices. You can also download the MyALIV app from the Google Play store and the Apple store.

Category: ALIV App

careers

You can stop the auto renew via the MyAliv App at any time between when they purchase a plan and when it auto renews.  There is an auto renew on/off slide switch located on screen within the App.  The customer should immediately receive an SMS confirmation that the auto renew feature has been turned off.  If an SMS confirmation is not received the customer should call 611 from their device or send an email to customercare@bealiv.com.   Once completed by Customer Care you will receive immediate confirmation that the request has been received and that the auto-renewal has been stopped.

Category: ALIV App

The MyALIV app is free, and it will already be installed on all ALIV devices. You can also download the MyALIV app from the Google Play store and the Apple store.

Category: ALIV App

ALIV services

You can stop the auto renew via the MyAliv App at any time between when they purchase a plan and when it auto renews.  There is an auto renew on/off slide switch located on screen within the App.  The customer should immediately receive an SMS confirmation that the auto renew feature has been turned off.  If an SMS confirmation is not received the customer should call 611 from their device or send an email to customercare@bealiv.com.   Once completed by Customer Care you will receive immediate confirmation that the request has been received and that the auto-renewal has been stopped.

Category: ALIV App

The MyALIV app is free, and it will already be installed on all ALIV devices. You can also download the MyALIV app from the Google Play store and the Apple store.

Category: ALIV App

top up

You can stop the auto renew via the MyAliv App at any time between when they purchase a plan and when it auto renews.  There is an auto renew on/off slide switch located on screen within the App.  The customer should immediately receive an SMS confirmation that the auto renew feature has been turned off.  If an SMS confirmation is not received the customer should call 611 from their device or send an email to customercare@bealiv.com.   Once completed by Customer Care you will receive immediate confirmation that the request has been received and that the auto-renewal has been stopped.

Category: ALIV App

The MyALIV app is free, and it will already be installed on all ALIV devices. You can also download the MyALIV app from the Google Play store and the Apple store.

Category: ALIV App

customer service

You can stop the auto renew via the MyAliv App at any time between when they purchase a plan and when it auto renews.  There is an auto renew on/off slide switch located on screen within the App.  The customer should immediately receive an SMS confirmation that the auto renew feature has been turned off.  If an SMS confirmation is not received the customer should call 611 from their device or send an email to customercare@bealiv.com.   Once completed by Customer Care you will receive immediate confirmation that the request has been received and that the auto-renewal has been stopped.

Category: ALIV App

The MyALIV app is free, and it will already be installed on all ALIV devices. You can also download the MyALIV app from the Google Play store and the Apple store.

Category: ALIV App

pricing

You can stop the auto renew via the MyAliv App at any time between when they purchase a plan and when it auto renews.  There is an auto renew on/off slide switch located on screen within the App.  The customer should immediately receive an SMS confirmation that the auto renew feature has been turned off.  If an SMS confirmation is not received the customer should call 611 from their device or send an email to customercare@bealiv.com.   Once completed by Customer Care you will receive immediate confirmation that the request has been received and that the auto-renewal has been stopped.

Category: ALIV App

The MyALIV app is free, and it will already be installed on all ALIV devices. You can also download the MyALIV app from the Google Play store and the Apple store.

Category: ALIV App

roaming

You can stop the auto renew via the MyAliv App at any time between when they purchase a plan and when it auto renews.  There is an auto renew on/off slide switch located on screen within the App.  The customer should immediately receive an SMS confirmation that the auto renew feature has been turned off.  If an SMS confirmation is not received the customer should call 611 from their device or send an email to customercare@bealiv.com.   Once completed by Customer Care you will receive immediate confirmation that the request has been received and that the auto-renewal has been stopped.

Category: ALIV App

The MyALIV app is free, and it will already be installed on all ALIV devices. You can also download the MyALIV app from the Google Play store and the Apple store.

Category: ALIV App

handsets

You can stop the auto renew via the MyAliv App at any time between when they purchase a plan and when it auto renews.  There is an auto renew on/off slide switch located on screen within the App.  The customer should immediately receive an SMS confirmation that the auto renew feature has been turned off.  If an SMS confirmation is not received the customer should call 611 from their device or send an email to customercare@bealiv.com.   Once completed by Customer Care you will receive immediate confirmation that the request has been received and that the auto-renewal has been stopped.

Category: ALIV App

The MyALIV app is free, and it will already be installed on all ALIV devices. You can also download the MyALIV app from the Google Play store and the Apple store.

Category: ALIV App

technical

You can stop the auto renew via the MyAliv App at any time between when they purchase a plan and when it auto renews.  There is an auto renew on/off slide switch located on screen within the App.  The customer should immediately receive an SMS confirmation that the auto renew feature has been turned off.  If an SMS confirmation is not received the customer should call 611 from their device or send an email to customercare@bealiv.com.   Once completed by Customer Care you will receive immediate confirmation that the request has been received and that the auto-renewal has been stopped.

Category: ALIV App

The MyALIV app is free, and it will already be installed on all ALIV devices. You can also download the MyALIV app from the Google Play store and the Apple store.

Category: ALIV App

consumer postpaid

You can stop the auto renew via the MyAliv App at any time between when they purchase a plan and when it auto renews.  There is an auto renew on/off slide switch located on screen within the App.  The customer should immediately receive an SMS confirmation that the auto renew feature has been turned off.  If an SMS confirmation is not received the customer should call 611 from their device or send an email to customercare@bealiv.com.   Once completed by Customer Care you will receive immediate confirmation that the request has been received and that the auto-renewal has been stopped.

Category: ALIV App

The MyALIV app is free, and it will already be installed on all ALIV devices. You can also download the MyALIV app from the Google Play store and the Apple store.

Category: ALIV App

eSIM

You can stop the auto renew via the MyAliv App at any time between when they purchase a plan and when it auto renews.  There is an auto renew on/off slide switch located on screen within the App.  The customer should immediately receive an SMS confirmation that the auto renew feature has been turned off.  If an SMS confirmation is not received the customer should call 611 from their device or send an email to customercare@bealiv.com.   Once completed by Customer Care you will receive immediate confirmation that the request has been received and that the auto-renewal has been stopped.

Category: ALIV App

The MyALIV app is free, and it will already be installed on all ALIV devices. You can also download the MyALIV app from the Google Play store and the Apple store.

Category: ALIV App