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support

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Here are some questions that we get asked a lot

account information

You check your data usage on the MyALIV app. You can also call our care team at 611.

If you have an ALIV number, you can dial 611. If you’re calling from a landline or a BTC number, please dial 1 (242) 300-2548.

You check your data usage on the MyALIV app. You can also call our care team at 611.

You can check your balance via the MyAliv app on your phone, calling 611, and using the short code *201# .

ALIV App

The MyALIV app is free, and it will already be installed on all ALIV devices. You can also download the MyALIV app from the Google Play store and the Apple store.

Category: ALIV App

careers

Please send your career highlights to careers@bealiv.com. We are always interested to hear from Bahamians that want to be ALIV!

Category: ALIV Careers

ALIV services

No, we do not currently provide this service.

Category: ALIV Services

We are focused on ensuring that our customers benefit from the best value in consumer plans and we have built plans that truly reward our customers’ loyalty.

Category: ALIV Services

You are allowed to purchase an Aliv sim only, with minimum plan purchase. We would advise that you test your current phone with an Aliv sim card prior to purchase.

Category: ALIV Services

Customers will be able to purchase SIM only plans at convenient locations. However, customers must have a compatible LTE band 13 device. To check compatibility, please search on line at www.gsmarena.com for your devices compatibility with Band 13.

Category: ALIV Services

ALIV handsets are not configured to support VoWIFI now.

Category: ALIV Services

ALIV is VoLTE! You may read more about it here.

Category: ALIV Services

Yes. All ALIV devices will have wallpaper and be data provisioned.

Category: ALIV Services

Because our plans have very generous allowances of talk, text and data, you won’t need them!

Category: ALIV Services

ALIV does not offer the MMS service. As an alternative, all pictures videos and rich content can be shared with your family and friends using applications such as WhatsApp, powered by the most reliable data network in the Bahamas.

Category: ALIV Services

Yes.

Category: ALIV Services

No. They will need to have their phone unlocked prior to purchasing an ALIV SIM card.

Category: ALIV Services

Yes. There are a number of pre-loaded apps we have included for our customers. Please refer to the MyALIV Apps Guide.

Category: ALIV Services

Yes. This is enabled through an “anonymous call blocker” feature available on all devices.

Category: ALIV Services

Yes. Please refer to the Short Code Guide.

Category: ALIV Services

ALIV is strictly following the URCA guidelines in terms of service roll-out. Please refer to http://www.urcabahamas.bs for further details.

Category: ALIV Services

All countries.

Category: ALIV Services

Yes, you can make video calls using applications such as Facetime, Skype & Google Hangouts, using your ALIV service. You can also use WhatsApp for instant messaging and voice and video calling anywhere in the world.

Category: ALIV Services

We will support LTE Advanced in 2017 by using carrier aggregation (the combination of two LTE bands to further increase user speed) across our two networks the first elements of LTE advanced will be available to you.

Category: ALIV Services

We support people, which is why both 919 and 911 emergency numbers are supported.

Category: ALIV Services

Our service was designed with sufficient capacity for a large number of subscribers, that’s why we have two networks! ALIV has planned.

Category: ALIV Services

ALIV has two networks! An ultra-modern 4G LTE network and a 3G WCDMA/HSPA+ network, both optimized for superior consumer experience. Every site has 4G LTE technology, the equipment delivering it are all new with the latest features and functions to give you a better user experience. There is no old or legacy technology on the ALIV network. We have invested so you can enjoy the best possible LTE experience.

Category: ALIV Services

We do not use any of BTC’s infrastructure for our own use. The only connection to BTC is to allow calls between the two networks.

Category: ALIV Services

We have 3G & 4G on all these islands, and 4.5G or LTE Advance on the following islands:

  • New Providence
  • Grand Bahama
  • Bimini
  • Central Abaco
  • Parts of Exuma
  • Parts of Eleuthera
Category: ALIV Services

Yes. You can swich your network and keep your number.

Category: ALIV Services

No. Credit lines will not be available.

Category: ALIV Services

All our retail stores will provide complete services that covers everything from device and SIM sales, plans and a number of other services.

SIM-only sellers will provide SIMs and top-up only.

Category: ALIV Services

A full list of ALIV retail stores can be found in the MyALIV app.

Category: ALIV Services

ALIV provides first-world choice, and value in calls, texts, and data through a suite of consumer plans built to suit every pocket.

Exceptional customer care with our focus always on the customer.

ALIV has two networks! An ultra-modern 4G LTE network and a 3G WCDMA/HSPA+ network, both optimized for superior consumer data speeds, downloads and experience.

Category: ALIV Services

Yes we do. You can find out more about our postpaid plans here.

Category: ALIV Services

Yes. ALIV has included international calling to the USA and Canada as part of the allowance in our consumer plans. You can also call any country in the world using the ALIV network.

Category: ALIV Services

You can purchase a SIM at any of our retail locations, from any authorized SIM-only resellers, and at any kiosk location. For more information, check the MyALIV app.

Category: ALIV Services

You can purchase a plan by going to your myAliv app, our kiosk, *206#, https://www.bealiv.com/shop/plans or by dialing our customer care at 611

Category: ALIV Services

Yes. We offer a selection of broadband data plans.

https://www.bealiv.com/shop/broadband

Category: ALIV Services

We are selling contract-free consumer plans to suit every pocket from our launch. In early 2017, we will launch business plans with contracts.

Category: ALIV Services

top up

No. Customers must be careful as there is no reversal option.

Category: Top Up FAQ

No, we don’t

Category: Top Up FAQ

No, we do not

Category: Top Up FAQ

No, only the authorized cardholder can buy and pay for ALIV products and services.

Category: Top Up FAQ

For top-up through the app the minimum amount is $2, everywhere else there is no minimum.

Category: Top Up FAQ

For top-up through the app the maximum amount is $150, everywhere else there is no maximum.

Category: Top Up FAQ

You can buy top-up at our retail stores, local top-up distributor locations, through the MyALIV app, and bealiv.com. You can also buy top-up by calling 611.

Category: Top Up FAQ

Dial *200#

Category: Top Up FAQ

customer service

Live Chat has officially launched. You can connect with a customer care agent online through the bealiv.com live chat option.

No. Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help you with updating your personal details. Your details can also be updated at any of our ALIV retail stores.

Ensure that your device has an active plan or balance. If there is an active plan or balance and still experiencing voice service issue please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Please ensure that mobile data is turn on and APN is set to “pda.newcomobile.com”. If still experiencing data issues please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Turn Device off for 5-10 seconds then Power on device. If still experiencing this issue Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Voicemail can be reached by pressing and holding the “1” key or it can be reached by dialing 8050000.

Roaming: Note that while roaming on some providers, voicemail services may not be accessible.

Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Yes, please call toll free on 1 (242) 300-2548.

Help is available any time, any day. Connect with our customer care team 24 hours.

Please contact our care team toll free on 1 (242) 300-2548.

The opening hours are 9 a.m. – 5 p.m., Monday through Friday.

Your ALIV device will have a warranty. Repairs, once deemed appropriate, will be completed by our device repairs partner.

pricing

There are absolutely no hidden fees. Some prices are shown without VAT and is clearly advertised.

Category: Pricing FAQ

All incoming calls to your ALIV number are free.

Category: Pricing FAQ

These rates will be advertised once our business services are announced early in 2017.

Category: Pricing FAQ

Please refer to the ALIV Plans and Pricing Guide.

Category: Pricing FAQ

Please refer to the ALIV Plans and Pricing Guide.

Category: Pricing FAQ

Please refer to the ALIV Plans and Pricing Guide.

Category: Pricing FAQ

roaming

In order to dial a Bahamian number, you must dial +1242 instead of the usual 1242 when you are dialing the number.

Category: Roaming FAQ

Top-up your account before roaming, or purchase our Liberty Platinum plan to stay connected to the people and things that matter to you. For more information on ALIV roaming, please contact customer care at 611, or search online at https://www.bealiv.com/roaming-with-aliv

Category: Roaming FAQ

When you travel abroad, enjoy the same superior call quality, coverage and connectivity as you do at home. You can find this information at https://www.bealiv.com/roaming-with-aliv

Category: Roaming FAQ

Check the list of countries for just some of the 190 destinations where we’ve got you covered for the best roaming experience. You can find this information at https://www.bealiv.com/roaming-with-aliv

Category: Roaming FAQ

Yes. Just dial the credit balance short code *201# to check.

Category: Roaming FAQ

All SIMs are automatically provisioned for roaming, just ensure you have credit on your ALIV service. Then you can attach to a network of your choice to start roaming.

Category: Roaming FAQ

Once you land at your destination, turn on your phone and it will automatically start. For any roaming queries, please call +1 (242) 801-ROAM/7626 when roaming.

Category: Roaming FAQ

Yes, outbound roaming is available in over 190 countries with over 500 operators.

Category: Roaming FAQ

handsets

We offer a full range of cutting edge smartphones at our retail locations.

Category: Handset FAQ

technical

During the off-peak hours customers can expect: Upload speeds 4Mbps and Download speeds of 13Mbps. These are subject to geographic loaction.

Mbps = megabits per second

Category: Technical FAQ

During the peak hours customers can expect: Upload speeds 3Mbps and Download speeds of 5Mbps. These are subject to geographic loaction.

Mbps = megabits per second

Category: Technical FAQ

For Android

Instructions

Setting -> More -> cellular Networks – >Data Roaming Disable/off

For iPhone

Instructions

Setting -> Cellular -> Cellular Data Options-> Data Roaming – off

Category: Technical FAQ

For Android

Instructions:

Setting -> More -> Tethering & Portable Hotspot

Portable Wi-Fi Hotspot – ON

For iPhone

Instructions:

Setting -> Cellular -> Cellular Data Options-> Cellular Data Network

Personal Hotspot

APN: pda.newcomobile.com

Setting -> Personal Hotspot ->Turn on Hotspot

Category: Technical FAQ

For Android:

Instructions:

Setting -> More -> Cellular Networks – >Access Point Name

Add/New
Name : ALIV

APN : pda.newcomobile.com

SaveEnsure that the new APN is selected.

For iPhone:

Instructions:

Setting -> Cellular -> Cellular Data Options-> Cellular Data Network

Cellular Data

APN: pda.newcomobile.com

To improve the browsing experience ALIV recommends changing the network type to LTE.
Instructions: Setting -> Cellular -> Cellular Data Options-> Voice & Data ->Select: LTE

Category: Technical FAQ

Yes. However, customers must have a compatible LTE band 13 device. To check compatibility, please search online at www.gsmarena.com for your device’s compatibility with Band 13.

Category: Technical FAQ

The ALIV devices will have storage ranging from 8GB to 128GB. This of course is subject to the respective manufacturer, e.g. Apple, Samsung etc.

Category: Technical FAQ

ALIV has an LTE network that supports Band 13 and Band 4 technology. If you have device that supports this technology, and it is unlocked, you can use your current device. To check compatibility, please search on line at www.gsmarena.com for your devices compatibility with Band 13.

Category: Technical FAQ

3G is an older technology that provides voice and data services. 4G LTE is a more modern technology that provides better data speeds and therefore a better user experience for you.

Category: Technical FAQ

consumer postpaid

You can see all phone prices on https://www.bealiv.com/store/#all-phones

At any ALIV flagship store or our Aliv Concierge Team will come to you – enter details here and we’ll be in touch. Yes, please visit the link for more details.

join ALIV

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  • Comment on this FAQ

    Your email address will not be published. Required fields are marked *

    Comment on this FAQ

    Your email address will not be published. Required fields are marked *

    Customers may port as many numbers as they wish once proof is provided and it is confirmed that they are the rightful owner of the number(s) they are porting.

    Comment on this FAQ

    Your email address will not be published. Required fields are marked *

    Yes, credit cards are accepted and can be added to your account in our MyALIV app for monthly recurring payments.

    Comment on this FAQ

    Your email address will not be published. Required fields are marked *

    Government issued ID, current home address, email address and the mandatory $149.99 deposit, signed contract, meet the minimum spend requirements

    Comment on this FAQ

    Your email address will not be published. Required fields are marked *

    Existing telephone contact, government issued ID, current home address, email address, most recent paid post-paid bill (for last 3 months of service), and the mandatory $149.99 deposit, signed contract

    Comment on this FAQ

    Your email address will not be published. Required fields are marked *

    Existing telephone contact, two government issued ID, NIB card is mandatory, current home address, email address and the mandatory $149.99 deposit, signed contract.

    Plans

     

    Comment on this FAQ

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    https://www.bealiv.com/shop/postpaid-plans

    + liberty more (Low-tier) – $59.99* which includes 10gb, unlimited Aliv to Aliv calls, 500 ALIV to Non-ALIV/ Non-ALIV to ALIV, 500 texts
    + liberty prime (mid-tier) – $79.99* which includes 15gb, unlimited Aliv to Aliv calls, 800 ALIV to Non-ALIV/ Non-ALIV to ALIV, 800 texts and free roaming in the USA and Canada
    + liberty premium (Mid-tier) – $99.99* which includes 20gb, unlimited Aliv to Aliv calls, 1000, ALIV to Non-ALIV/ Non-ALIV to ALIV, 1,000 texts and free roaming in the USA and Canada
    + liberty elite (High-tier) – $149.99* which includes unlimited data, unlimited local minutes, unlimited ALIV to Non-ALIV/ Non-ALIV to ALIV, US & Canada minutes, and free roaming in the USA and Canada

    *prices are VAT exclusive, conditions apply

    Comment on this FAQ

    Your email address will not be published. Required fields are marked *

    Comment on this FAQ

    Your email address will not be published. Required fields are marked *

    Consumer Post-paid is an automatically billed monthly service offered by ALIV that allows the subscriber to pay a standard rate each month for a fixed period of 24 months.

    Comment on this FAQ

    Your email address will not be published. Required fields are marked *

    eSIM

    you can delete your eSIM from your phone through the phone settings, or by resetting your phone to factory settings. This is recommended before selling your phone. In case of accidental deletion, be sure to keep your receipt with the QR code. You may re-scan the code to re-install the eSIM onto the original phone.

    Data, however, you may notice reduced speeds.

    Category: eSim

    Comment on this FAQ

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    you must visit an ALIV store if you upgrade your device.

    Category: eSim

    Comment on this FAQ

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    yes, your eSIM is compatible for roaming in most destinations, such as the USA and Canada. If you plan to travel Internationally, it is recommended to use a physical SIM card.

    Category: eSim

    Yes, if your device is unlocked you may use an eSIM with a physical SIM from another carrier.

    Category: eSim

    Comment on this FAQ

    Your email address will not be published. Required fields are marked *

    yes, you will need to visit an Aliv store. Your physical SIM will no longer be active.

    Category: eSim

    Comment on this FAQ

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    no, you cannot. You may only use data on one line at a time and this can be changed in your device settings.

    Category: eSim

    Comment on this FAQ

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    yes, you can.

    Category: eSim

    Comment on this FAQ

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    if you are switching to a new phone you will need to visit an ALIV store to be issued a new eSIM.

    Category: eSim

    Comment on this FAQ

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    eSIMs cost the same as a physical ALIV sim.

    Category: eSim

    Comment on this FAQ

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    iPhone XS, iPhone XS Max, iPhone XR, or later with iOS 12.1 or later.

    Category: eSim

    Comment on this FAQ

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    An eSIM is a digital SIM card embedded into your device. A SIM card stores the information needed for your phone to authenticate to the Aliv network. By using both a Physical SIM and an eSIM, both the phone numbers can make and receive voice calls and send and receive text messages (SMS).
    This means you can have your personal and business phone numbers on one device, or you can add a second phone line for travel.

    Category: eSim