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fair use policy

This Fair Use Policy (“Policy”) relates to Your use of our Mobile Services. It is designed to make sure We can give You Services that are great value, fast and reliable. This Policy applies, but is not limited, to all Services offered by Us. This also includes such other Services that We might add in the future.

By using Our services, You agree to comply with this Policy and remain responsible to comply with it. You must make sure that any use of the Services, by Yourself or anyone else via Your account, complies with this Policy. You are responsible for all use of the Services through Your account and for any breach of this Policy whether an unacceptable use occurs or is attempted, whether You knew or should have known about it, whether or not You carried out or attempted the unacceptable use alone, contributed to or acted with others or allowed any unacceptable use to occur by omission. You agree that We are not responsible for any of Your activities in using Our network and/or Services.

We may change or modify this Policy at any time. The changes to this Policy will be posted on Our Website at Please check Our Website periodically for any revisions to this Policy. If We make any material changes to this Policy, We will give You thirty (30) days’ notice. You acknowledge and agree that Your access to Our Website and Your use of Our services following any posted changes to the Policy indicate Your acceptance of such changes.

Excessive Network Usage

Our services are for normal person to person use from your phone and are subject to your acceptance of standard terms and conditions for monthly services. We monitor use in accordance with those terms and conditions. If you exceed more than 50GB in any month on a 30 day unlimited plan or more than 30GB in any week on a 7-day plan, we reserve the right to throttle or reduce the speed available to you. We may also suspend your services. If we discover that you talk for more than 7,500 minutes (including Aliv to Aliv calls) or send more than 4,500 text messages (including Aliv to Aliv texts) per month, we also reserve the right to restrict your access to calls and may suspend your services. Our Fair Use Policy also restricts calls and texts to no more than two hundred (200) different numbers in one month. Further, calls are restricted to a maximum of two (2) hours per call. Once a call has reached two (2) hours, it will be automatically disconnected. However, you will be able to dial the same number straight away.

Your Term of Service and Termination Fees

Your “Term” is the period for which You have agreed to maintain Service with us. After Your Term, You will become a month-to-month customer.

The Early Termination Fee is part of our rates and is not a penalty

If You terminate Your Service, Your termination will be effective at the end of Your current billing cycle, and You will remain responsible for all fees and Charges for Your Service and usage through the end of that billing cycle. You will also be obligated to pay early termination charges equal to the value of Your monthly service Charges for the remaining months of this Agreement. If we terminate Your Service, we will determine the date of termination, and You will be responsible for all usage and Charges through the date of termination. If You port Your number, You may be responsible for all usage and Charges through the end of Your current billing cycle. You may upgrade or downgrade Your plan on request to us and the signing of a new contract. Payment of a fee is required for a plan downgrade. No charges are required for plan upgrades.


Postpaid Deposit.

An upfront deposit will be required to sign up. The deposit required is $149.99. All deposits are retained by Aliv. However, should You terminate Your contract early, Your deposit will be applied to Your Early Termination Fee. Should You not renew Your Consumer Postpaid plan, Your deposit will be applied to cover the last month(s) of Your contract. At Aliv’s sole discretion, the payment of the deposit may be waived at sign up and/or deferred for payment at a later date.


Out of Plan Rates* including VAT (consumer prepaid and postpaid)

All incoming calls and ALIV to ALIV calls are free
Free to call Customer Care in The Bahamas
Local consists of The Bahamas, USA, Canada.
MyALIV usage is free


Out of Plan Prepaid rates
Applies once a subscriber has exhausted units within their primary plan. If the customer has Funds within their wallet. It will be deducted based on the price guide below.

ServicePrepaid RatesPostpaid RatesUnit
Voice On-net$ 0.30$0.201 Min
Voice Offnet$ 0.30$0.201 Min
SMS On-net$ 0.07$0.041 Item
SMS Offnet$ 0.07$0.041 Item
DataNot Allowed$0.01MB

ALIV prepaid customer will NOT be charged the 10% VAT on this service.


Calling Standard Intl. Rates (no add-ons)
The Rates will apply when a customer makes a call from within The Bahamas to anyone of the following countries. With no add-ons added, the rates will be deducted from the customers wallet balance. 

Calling ToPrepaid Rate ValuePostpaid Rate ValueUnit Value
Caribbean$ 0.550.401 min
Europe$ 0.27$0.201 min
RestoftheWorld$ 0.90$0.701 min
National$0.30$0.201 min
Haiti, Jamaica$0.50$0.371 min
$0.40$0.401 min
Cuba$0.70$0.701 min
France$0.200.201 min


SMS Standard Intl. Rates

SMS ToPrepaid Rate ValuePostpaid Rate ValueUnit Value
Caribbean, Europe, Haiti, Jamaica, Suriname, Cuba, France$0.15$0.151 item
RestoftheWorld$0.15$0.151 item
Caribbean_Digicel$0.15$0.151 item
National$0.07$0.051 item


Roaming SMS Rates 
These rates will apply when a customer sends an SMS while roaming in the listed country to someone else within the listed country, the rates for this usage will be deducted from the customers consumption limit.

Roaming INSending SMS toPrepaid Rate ValuePostpaid Rate ValueUnit Value
CaribbeanAll$0.55$0.401 item
Europe & CubaAll$0.40$0.301 item
RestoftheWorldAll$0.55$0.401 item
NationalUnited States of America and Canada$0.33$0.251 item
Haiti, Jamaica, Suriname,
Caribbean_Digicel, France
All$0.25$0.251 item


Roaming Data Rates 
These rates will apply when a customer is roaming with the listed country. The rates for this usage will be deducted from the customers wallet balance.

Roaming INPrepaid Rate ValuePostpaid Rate ValueUnit Value
Caribbean$2.60$2.001 MB
Europe $0.40$0.301 MB
RestoftheWorld$3.10$2.401 MB
National$0.20$0.151 MB
Haiti, Jamaica, Suriname,
Caribbean Digicel
$0.15$0.151 MB
LDI_Cuba$2.30$1.801 MB
LDI_France$0.40$0.301 MB


Roaming Voice Rates 
If an Aliv Customer is roaming in the countries listed and makes a call to someone in the country known as, the “RestoftheWorld”, the customer will be charged the said rate that will be deducted from the customers wallet balance.

Calling FromCalling ToPrepaid Rate ActionPostpaid Rate ActionUnit Value
FranceRestoftheWorld$1.50$1.501 min
USA and CanadaRestoftheWorld$1.50$1.501 min
HaitiRestoftheWorld$1.50$1.501 min
JamaicaRestoftheWorld$1.50$1.501 min
SurinameRestoftheWorld$1.50$1.501 min
Caribbean_DigicelRestoftheWorld$1.50$1.501 min
CubaRestoftheWorld$1.60$1.601 min
CaribbeanRestoftheWorld$2.35$1.801 min
EuropeRestoftheWorld$1.70$1.701 min
RestoftheWorldRestoftheWorld$1.95$1.501 min
CaribbeanCaribbean$1.70$1.301 min
CubaCaribbean$1.60$1.601 min
CubaUSA and Canada$3.50$3.501 min


Receiving Calls While Roaming

If an Aliv Customer is roaming in the countries listed and receives a call, they will be charged at the rate listed.

Receiving While roaming in countriesPrepaid Rate ValuePostpaid Rate ValueUnit Value
Caribbean$0.65$0.501 min
USA and Canada$0.33$0.251 min
Europe$0.40$0.301 min
Rest of the World$0.65$0.501 min
Haiti, Jamaica, Suriname, Caribbean Digicel$0.25$0.251 min
France$0.25$0.251 min
Cuba$0.65$0.501 min

Caribbean consists of
Anguilla, Antigua and Barbuda, Barbados, Bermuda, British Virgin Islands, Cayman Islands, Dominica, Dominican Republic, French Guiana, Grenada, Guyana, Montserrat, Puerto Rico, St. Kitts and Nevis, St. Lucia, St. Maarten, St. Vincent and The Grenadines, Surinam, Trinidad and Tobago, Turks and Caicos Islands, U.S. Virgin Islands.

Europe consists of
Austria, Belgium , Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

Rest of World consists of
everything else not included in local, Caribbean and European countries.

Standard Roaming Rates* (no roaming, add-on purchased) including VAT (consumer prepaid and postpaid)

Digicel countries
Anguilla, Antigua, Barbados, Bermuda, British Virgin Islands, Cayman Islands, Dominica, El Salvador, French West Indies – ( French Guiana/ Guadeloupe/ French St. Maarten), Grenada, Guyana, Haiti, Jamaica, Montserrat, Panama, St. Kitts, St. Lucia, St. Vincent, Suriname, Trinidad, Turks & Caicos

Prepaid Plan Add-ons
Customers that have a 7day freedom or 30day liberty prepaid active prepaid plan can purchase Add-ons. Plans to increase their call, text or data allowances.

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