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Here are some questions that we get asked a lot

account information

No. Customers must be careful as there is no reversal option.

No, we don’t

No, we do not

No, only the authorized cardholder can buy and pay for ALIV products and services.

For top-up through the app the minimum amount is $2, everywhere else there is no minimum.

For top-up through the app the maximum amount is $150, everywhere else there is no maximum.

You can buy top-up at our retail stores, local top-up distributor locations, through the MyALIV app, and bealiv.com. You can also buy top-up by calling 611.

Dial *200#

ALIV App

No. Customers must be careful as there is no reversal option.

No, we don’t

No, we do not

No, only the authorized cardholder can buy and pay for ALIV products and services.

For top-up through the app the minimum amount is $2, everywhere else there is no minimum.

For top-up through the app the maximum amount is $150, everywhere else there is no maximum.

You can buy top-up at our retail stores, local top-up distributor locations, through the MyALIV app, and bealiv.com. You can also buy top-up by calling 611.

Dial *200#

careers

No. Customers must be careful as there is no reversal option.

No, we don’t

No, we do not

No, only the authorized cardholder can buy and pay for ALIV products and services.

For top-up through the app the minimum amount is $2, everywhere else there is no minimum.

For top-up through the app the maximum amount is $150, everywhere else there is no maximum.

You can buy top-up at our retail stores, local top-up distributor locations, through the MyALIV app, and bealiv.com. You can also buy top-up by calling 611.

Dial *200#

ALIV services

No. Customers must be careful as there is no reversal option.

No, we don’t

No, we do not

No, only the authorized cardholder can buy and pay for ALIV products and services.

For top-up through the app the minimum amount is $2, everywhere else there is no minimum.

For top-up through the app the maximum amount is $150, everywhere else there is no maximum.

You can buy top-up at our retail stores, local top-up distributor locations, through the MyALIV app, and bealiv.com. You can also buy top-up by calling 611.

Dial *200#

top up

No. Customers must be careful as there is no reversal option.

No, we don’t

No, we do not

No, only the authorized cardholder can buy and pay for ALIV products and services.

For top-up through the app the minimum amount is $2, everywhere else there is no minimum.

For top-up through the app the maximum amount is $150, everywhere else there is no maximum.

You can buy top-up at our retail stores, local top-up distributor locations, through the MyALIV app, and bealiv.com. You can also buy top-up by calling 611.

Dial *200#

customer service

No. Customers must be careful as there is no reversal option.

No, we don’t

No, we do not

No, only the authorized cardholder can buy and pay for ALIV products and services.

For top-up through the app the minimum amount is $2, everywhere else there is no minimum.

For top-up through the app the maximum amount is $150, everywhere else there is no maximum.

You can buy top-up at our retail stores, local top-up distributor locations, through the MyALIV app, and bealiv.com. You can also buy top-up by calling 611.

Dial *200#

pricing

No. Customers must be careful as there is no reversal option.

No, we don’t

No, we do not

No, only the authorized cardholder can buy and pay for ALIV products and services.

For top-up through the app the minimum amount is $2, everywhere else there is no minimum.

For top-up through the app the maximum amount is $150, everywhere else there is no maximum.

You can buy top-up at our retail stores, local top-up distributor locations, through the MyALIV app, and bealiv.com. You can also buy top-up by calling 611.

Dial *200#

roaming

No. Customers must be careful as there is no reversal option.

No, we don’t

No, we do not

No, only the authorized cardholder can buy and pay for ALIV products and services.

For top-up through the app the minimum amount is $2, everywhere else there is no minimum.

For top-up through the app the maximum amount is $150, everywhere else there is no maximum.

You can buy top-up at our retail stores, local top-up distributor locations, through the MyALIV app, and bealiv.com. You can also buy top-up by calling 611.

Dial *200#

handsets

No. Customers must be careful as there is no reversal option.

No, we don’t

No, we do not

No, only the authorized cardholder can buy and pay for ALIV products and services.

For top-up through the app the minimum amount is $2, everywhere else there is no minimum.

For top-up through the app the maximum amount is $150, everywhere else there is no maximum.

You can buy top-up at our retail stores, local top-up distributor locations, through the MyALIV app, and bealiv.com. You can also buy top-up by calling 611.

Dial *200#

technical

No. Customers must be careful as there is no reversal option.

No, we don’t

No, we do not

No, only the authorized cardholder can buy and pay for ALIV products and services.

For top-up through the app the minimum amount is $2, everywhere else there is no minimum.

For top-up through the app the maximum amount is $150, everywhere else there is no maximum.

You can buy top-up at our retail stores, local top-up distributor locations, through the MyALIV app, and bealiv.com. You can also buy top-up by calling 611.

Dial *200#

consumer postpaid

No. Customers must be careful as there is no reversal option.

No, we don’t

No, we do not

No, only the authorized cardholder can buy and pay for ALIV products and services.

For top-up through the app the minimum amount is $2, everywhere else there is no minimum.

For top-up through the app the maximum amount is $150, everywhere else there is no maximum.

You can buy top-up at our retail stores, local top-up distributor locations, through the MyALIV app, and bealiv.com. You can also buy top-up by calling 611.

Dial *200#

eSIM

No. Customers must be careful as there is no reversal option.

No, we don’t

No, we do not

No, only the authorized cardholder can buy and pay for ALIV products and services.

For top-up through the app the minimum amount is $2, everywhere else there is no minimum.

For top-up through the app the maximum amount is $150, everywhere else there is no maximum.

You can buy top-up at our retail stores, local top-up distributor locations, through the MyALIV app, and bealiv.com. You can also buy top-up by calling 611.

Dial *200#

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