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Here are some questions that we get asked a lot

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account information

a

what is ALIV’s data speed during off-peak hours?

Posted on August 22, 2020

During the off-peak hours customers can expect: Upload speeds 4Mbps and Download speeds of 13Mbps. These are subject to geographic loaction.

Mbps = megabits per second

Permalink
a

what is ALIV’s data speed during peak hours?

Posted on August 22, 2020

During the peak hours customers can expect: Upload speeds 3Mbps and Download speeds of 5Mbps. These are subject to geographic loaction.

Mbps = megabits per second

Permalink
a

how do I turn off data roaming on my phone?

Posted on August 22, 2020

For Android

Instructions

Setting -> More -> cellular Networks – >Data Roaming Disable/off

For iPhone

Instructions

Setting -> Cellular -> Cellular Data Options-> Data Roaming – off

Permalink
a

how do I set up mobile hotspot on my phone?

Posted on August 22, 2020

For Android

Instructions:

Setting -> More -> Tethering & Portable Hotspot

Portable Wi-Fi Hotspot – ON

For iPhone

Instructions:

Setting -> Cellular -> Cellular Data Options-> Cellular Data Network

Personal Hotspot

APN: pda.newcomobile.com

Setting -> Personal Hotspot ->Turn on Hotspot

Permalink
a

how do I set the APN on my phone?

Posted on August 22, 2020

For Android:

Instructions:

Setting -> More -> Cellular Networks – >Access Point Name

Add/New
Name : ALIV

APN : pda.newcomobile.com

SaveEnsure that the new APN is selected.

For iPhone:

Instructions:

Setting -> Cellular -> Cellular Data Options-> Cellular Data Network

Cellular Data

APN: pda.newcomobile.com

To improve the browsing experience ALIV recommends changing the network type to LTE.
Instructions: Setting -> Cellular -> Cellular Data Options-> Voice & Data ->Select: LTE

Permalink
a

can I buy an unlocked phone from the internet and use it?

Posted on August 22, 2020

Yes. However, customers must have a compatible LTE band 13 device. To check compatibility, please search online at www.gsmarena.com for your device’s compatibility with Band 13.

Permalink
a

how many GB can a phone hold?

Posted on August 22, 2020

The ALIV devices will have storage ranging from 8GB to 128GB. This of course is subject to the respective manufacturer, e.g. Apple, Samsung etc.

Permalink
a

I am currently a BTC customer. Can I use my current device when I become an ALIV subscriber?

Posted on August 22, 2020

ALIV has an LTE network that supports Band 13 and Band 4 technology. If you have device that supports this technology, and it is unlocked, you can use your current device. To check compatibility, please search on line at www.gsmarena.com for your devices compatibility with Band 13.

Permalink
a

what is the difference between 3G and LTE?

Posted on August 22, 2020

3G is an older technology that provides voice and data services. 4G LTE is a more modern technology that provides better data speeds and therefore a better user experience for you.

Permalink

ALIV App

a

what is ALIV’s data speed during off-peak hours?

Posted on August 22, 2020

During the off-peak hours customers can expect: Upload speeds 4Mbps and Download speeds of 13Mbps. These are subject to geographic loaction.

Mbps = megabits per second

Permalink
a

what is ALIV’s data speed during peak hours?

Posted on August 22, 2020

During the peak hours customers can expect: Upload speeds 3Mbps and Download speeds of 5Mbps. These are subject to geographic loaction.

Mbps = megabits per second

Permalink
a

how do I turn off data roaming on my phone?

Posted on August 22, 2020

For Android

Instructions

Setting -> More -> cellular Networks – >Data Roaming Disable/off

For iPhone

Instructions

Setting -> Cellular -> Cellular Data Options-> Data Roaming – off

Permalink
a

how do I set up mobile hotspot on my phone?

Posted on August 22, 2020

For Android

Instructions:

Setting -> More -> Tethering & Portable Hotspot

Portable Wi-Fi Hotspot – ON

For iPhone

Instructions:

Setting -> Cellular -> Cellular Data Options-> Cellular Data Network

Personal Hotspot

APN: pda.newcomobile.com

Setting -> Personal Hotspot ->Turn on Hotspot

Permalink
a

how do I set the APN on my phone?

Posted on August 22, 2020

For Android:

Instructions:

Setting -> More -> Cellular Networks – >Access Point Name

Add/New
Name : ALIV

APN : pda.newcomobile.com

SaveEnsure that the new APN is selected.

For iPhone:

Instructions:

Setting -> Cellular -> Cellular Data Options-> Cellular Data Network

Cellular Data

APN: pda.newcomobile.com

To improve the browsing experience ALIV recommends changing the network type to LTE.
Instructions: Setting -> Cellular -> Cellular Data Options-> Voice & Data ->Select: LTE

Permalink
a

can I buy an unlocked phone from the internet and use it?

Posted on August 22, 2020

Yes. However, customers must have a compatible LTE band 13 device. To check compatibility, please search online at www.gsmarena.com for your device’s compatibility with Band 13.

Permalink
a

how many GB can a phone hold?

Posted on August 22, 2020

The ALIV devices will have storage ranging from 8GB to 128GB. This of course is subject to the respective manufacturer, e.g. Apple, Samsung etc.

Permalink
a

I am currently a BTC customer. Can I use my current device when I become an ALIV subscriber?

Posted on August 22, 2020

ALIV has an LTE network that supports Band 13 and Band 4 technology. If you have device that supports this technology, and it is unlocked, you can use your current device. To check compatibility, please search on line at www.gsmarena.com for your devices compatibility with Band 13.

Permalink
a

what is the difference between 3G and LTE?

Posted on August 22, 2020

3G is an older technology that provides voice and data services. 4G LTE is a more modern technology that provides better data speeds and therefore a better user experience for you.

Permalink

careers

a

what is ALIV’s data speed during off-peak hours?

Posted on August 22, 2020

During the off-peak hours customers can expect: Upload speeds 4Mbps and Download speeds of 13Mbps. These are subject to geographic loaction.

Mbps = megabits per second

Permalink
a

what is ALIV’s data speed during peak hours?

Posted on August 22, 2020

During the peak hours customers can expect: Upload speeds 3Mbps and Download speeds of 5Mbps. These are subject to geographic loaction.

Mbps = megabits per second

Permalink
a

how do I turn off data roaming on my phone?

Posted on August 22, 2020

For Android

Instructions

Setting -> More -> cellular Networks – >Data Roaming Disable/off

For iPhone

Instructions

Setting -> Cellular -> Cellular Data Options-> Data Roaming – off

Permalink
a

how do I set up mobile hotspot on my phone?

Posted on August 22, 2020

For Android

Instructions:

Setting -> More -> Tethering & Portable Hotspot

Portable Wi-Fi Hotspot – ON

For iPhone

Instructions:

Setting -> Cellular -> Cellular Data Options-> Cellular Data Network

Personal Hotspot

APN: pda.newcomobile.com

Setting -> Personal Hotspot ->Turn on Hotspot

Permalink
a

how do I set the APN on my phone?

Posted on August 22, 2020

For Android:

Instructions:

Setting -> More -> Cellular Networks – >Access Point Name

Add/New
Name : ALIV

APN : pda.newcomobile.com

SaveEnsure that the new APN is selected.

For iPhone:

Instructions:

Setting -> Cellular -> Cellular Data Options-> Cellular Data Network

Cellular Data

APN: pda.newcomobile.com

To improve the browsing experience ALIV recommends changing the network type to LTE.
Instructions: Setting -> Cellular -> Cellular Data Options-> Voice & Data ->Select: LTE

Permalink
a

can I buy an unlocked phone from the internet and use it?

Posted on August 22, 2020

Yes. However, customers must have a compatible LTE band 13 device. To check compatibility, please search online at www.gsmarena.com for your device’s compatibility with Band 13.

Permalink
a

how many GB can a phone hold?

Posted on August 22, 2020

The ALIV devices will have storage ranging from 8GB to 128GB. This of course is subject to the respective manufacturer, e.g. Apple, Samsung etc.

Permalink
a

I am currently a BTC customer. Can I use my current device when I become an ALIV subscriber?

Posted on August 22, 2020

ALIV has an LTE network that supports Band 13 and Band 4 technology. If you have device that supports this technology, and it is unlocked, you can use your current device. To check compatibility, please search on line at www.gsmarena.com for your devices compatibility with Band 13.

Permalink
a

what is the difference between 3G and LTE?

Posted on August 22, 2020

3G is an older technology that provides voice and data services. 4G LTE is a more modern technology that provides better data speeds and therefore a better user experience for you.

Permalink

ALIV services

a

what is ALIV’s data speed during off-peak hours?

Posted on August 22, 2020

During the off-peak hours customers can expect: Upload speeds 4Mbps and Download speeds of 13Mbps. These are subject to geographic loaction.

Mbps = megabits per second

Permalink
a

what is ALIV’s data speed during peak hours?

Posted on August 22, 2020

During the peak hours customers can expect: Upload speeds 3Mbps and Download speeds of 5Mbps. These are subject to geographic loaction.

Mbps = megabits per second

Permalink
a

how do I turn off data roaming on my phone?

Posted on August 22, 2020

For Android

Instructions

Setting -> More -> cellular Networks – >Data Roaming Disable/off

For iPhone

Instructions

Setting -> Cellular -> Cellular Data Options-> Data Roaming – off

Permalink
a

how do I set up mobile hotspot on my phone?

Posted on August 22, 2020

For Android

Instructions:

Setting -> More -> Tethering & Portable Hotspot

Portable Wi-Fi Hotspot – ON

For iPhone

Instructions:

Setting -> Cellular -> Cellular Data Options-> Cellular Data Network

Personal Hotspot

APN: pda.newcomobile.com

Setting -> Personal Hotspot ->Turn on Hotspot

Permalink
a

how do I set the APN on my phone?

Posted on August 22, 2020

For Android:

Instructions:

Setting -> More -> Cellular Networks – >Access Point Name

Add/New
Name : ALIV

APN : pda.newcomobile.com

SaveEnsure that the new APN is selected.

For iPhone:

Instructions:

Setting -> Cellular -> Cellular Data Options-> Cellular Data Network

Cellular Data

APN: pda.newcomobile.com

To improve the browsing experience ALIV recommends changing the network type to LTE.
Instructions: Setting -> Cellular -> Cellular Data Options-> Voice & Data ->Select: LTE

Permalink
a

can I buy an unlocked phone from the internet and use it?

Posted on August 22, 2020

Yes. However, customers must have a compatible LTE band 13 device. To check compatibility, please search online at www.gsmarena.com for your device’s compatibility with Band 13.

Permalink
a

how many GB can a phone hold?

Posted on August 22, 2020

The ALIV devices will have storage ranging from 8GB to 128GB. This of course is subject to the respective manufacturer, e.g. Apple, Samsung etc.

Permalink
a

I am currently a BTC customer. Can I use my current device when I become an ALIV subscriber?

Posted on August 22, 2020

ALIV has an LTE network that supports Band 13 and Band 4 technology. If you have device that supports this technology, and it is unlocked, you can use your current device. To check compatibility, please search on line at www.gsmarena.com for your devices compatibility with Band 13.

Permalink
a

what is the difference between 3G and LTE?

Posted on August 22, 2020

3G is an older technology that provides voice and data services. 4G LTE is a more modern technology that provides better data speeds and therefore a better user experience for you.

Permalink

top up

a

what is ALIV’s data speed during off-peak hours?

Posted on August 22, 2020

During the off-peak hours customers can expect: Upload speeds 4Mbps and Download speeds of 13Mbps. These are subject to geographic loaction.

Mbps = megabits per second

Permalink
a

what is ALIV’s data speed during peak hours?

Posted on August 22, 2020

During the peak hours customers can expect: Upload speeds 3Mbps and Download speeds of 5Mbps. These are subject to geographic loaction.

Mbps = megabits per second

Permalink
a

how do I turn off data roaming on my phone?

Posted on August 22, 2020

For Android

Instructions

Setting -> More -> cellular Networks – >Data Roaming Disable/off

For iPhone

Instructions

Setting -> Cellular -> Cellular Data Options-> Data Roaming – off

Permalink
a

how do I set up mobile hotspot on my phone?

Posted on August 22, 2020

For Android

Instructions:

Setting -> More -> Tethering & Portable Hotspot

Portable Wi-Fi Hotspot – ON

For iPhone

Instructions:

Setting -> Cellular -> Cellular Data Options-> Cellular Data Network

Personal Hotspot

APN: pda.newcomobile.com

Setting -> Personal Hotspot ->Turn on Hotspot

Permalink
a

how do I set the APN on my phone?

Posted on August 22, 2020

For Android:

Instructions:

Setting -> More -> Cellular Networks – >Access Point Name

Add/New
Name : ALIV

APN : pda.newcomobile.com

SaveEnsure that the new APN is selected.

For iPhone:

Instructions:

Setting -> Cellular -> Cellular Data Options-> Cellular Data Network

Cellular Data

APN: pda.newcomobile.com

To improve the browsing experience ALIV recommends changing the network type to LTE.
Instructions: Setting -> Cellular -> Cellular Data Options-> Voice & Data ->Select: LTE

Permalink
a

can I buy an unlocked phone from the internet and use it?

Posted on August 22, 2020

Yes. However, customers must have a compatible LTE band 13 device. To check compatibility, please search online at www.gsmarena.com for your device’s compatibility with Band 13.

Permalink
a

how many GB can a phone hold?

Posted on August 22, 2020

The ALIV devices will have storage ranging from 8GB to 128GB. This of course is subject to the respective manufacturer, e.g. Apple, Samsung etc.

Permalink
a

I am currently a BTC customer. Can I use my current device when I become an ALIV subscriber?

Posted on August 22, 2020

ALIV has an LTE network that supports Band 13 and Band 4 technology. If you have device that supports this technology, and it is unlocked, you can use your current device. To check compatibility, please search on line at www.gsmarena.com for your devices compatibility with Band 13.

Permalink
a

what is the difference between 3G and LTE?

Posted on August 22, 2020

3G is an older technology that provides voice and data services. 4G LTE is a more modern technology that provides better data speeds and therefore a better user experience for you.

Permalink

customer service

a

what is ALIV’s data speed during off-peak hours?

Posted on August 22, 2020

During the off-peak hours customers can expect: Upload speeds 4Mbps and Download speeds of 13Mbps. These are subject to geographic loaction.

Mbps = megabits per second

Permalink
a

what is ALIV’s data speed during peak hours?

Posted on August 22, 2020

During the peak hours customers can expect: Upload speeds 3Mbps and Download speeds of 5Mbps. These are subject to geographic loaction.

Mbps = megabits per second

Permalink
a

how do I turn off data roaming on my phone?

Posted on August 22, 2020

For Android

Instructions

Setting -> More -> cellular Networks – >Data Roaming Disable/off

For iPhone

Instructions

Setting -> Cellular -> Cellular Data Options-> Data Roaming – off

Permalink
a

how do I set up mobile hotspot on my phone?

Posted on August 22, 2020

For Android

Instructions:

Setting -> More -> Tethering & Portable Hotspot

Portable Wi-Fi Hotspot – ON

For iPhone

Instructions:

Setting -> Cellular -> Cellular Data Options-> Cellular Data Network

Personal Hotspot

APN: pda.newcomobile.com

Setting -> Personal Hotspot ->Turn on Hotspot

Permalink
a

how do I set the APN on my phone?

Posted on August 22, 2020

For Android:

Instructions:

Setting -> More -> Cellular Networks – >Access Point Name

Add/New
Name : ALIV

APN : pda.newcomobile.com

SaveEnsure that the new APN is selected.

For iPhone:

Instructions:

Setting -> Cellular -> Cellular Data Options-> Cellular Data Network

Cellular Data

APN: pda.newcomobile.com

To improve the browsing experience ALIV recommends changing the network type to LTE.
Instructions: Setting -> Cellular -> Cellular Data Options-> Voice & Data ->Select: LTE

Permalink
a

can I buy an unlocked phone from the internet and use it?

Posted on August 22, 2020

Yes. However, customers must have a compatible LTE band 13 device. To check compatibility, please search online at www.gsmarena.com for your device’s compatibility with Band 13.

Permalink
a

how many GB can a phone hold?

Posted on August 22, 2020

The ALIV devices will have storage ranging from 8GB to 128GB. This of course is subject to the respective manufacturer, e.g. Apple, Samsung etc.

Permalink
a

I am currently a BTC customer. Can I use my current device when I become an ALIV subscriber?

Posted on August 22, 2020

ALIV has an LTE network that supports Band 13 and Band 4 technology. If you have device that supports this technology, and it is unlocked, you can use your current device. To check compatibility, please search on line at www.gsmarena.com for your devices compatibility with Band 13.

Permalink
a

what is the difference between 3G and LTE?

Posted on August 22, 2020

3G is an older technology that provides voice and data services. 4G LTE is a more modern technology that provides better data speeds and therefore a better user experience for you.

Permalink

pricing

a

what is ALIV’s data speed during off-peak hours?

Posted on August 22, 2020

During the off-peak hours customers can expect: Upload speeds 4Mbps and Download speeds of 13Mbps. These are subject to geographic loaction.

Mbps = megabits per second

Permalink
a

what is ALIV’s data speed during peak hours?

Posted on August 22, 2020

During the peak hours customers can expect: Upload speeds 3Mbps and Download speeds of 5Mbps. These are subject to geographic loaction.

Mbps = megabits per second

Permalink
a

how do I turn off data roaming on my phone?

Posted on August 22, 2020

For Android

Instructions

Setting -> More -> cellular Networks – >Data Roaming Disable/off

For iPhone

Instructions

Setting -> Cellular -> Cellular Data Options-> Data Roaming – off

Permalink
a

how do I set up mobile hotspot on my phone?

Posted on August 22, 2020

For Android

Instructions:

Setting -> More -> Tethering & Portable Hotspot

Portable Wi-Fi Hotspot – ON

For iPhone

Instructions:

Setting -> Cellular -> Cellular Data Options-> Cellular Data Network

Personal Hotspot

APN: pda.newcomobile.com

Setting -> Personal Hotspot ->Turn on Hotspot

Permalink
a

how do I set the APN on my phone?

Posted on August 22, 2020

For Android:

Instructions:

Setting -> More -> Cellular Networks – >Access Point Name

Add/New
Name : ALIV

APN : pda.newcomobile.com

SaveEnsure that the new APN is selected.

For iPhone:

Instructions:

Setting -> Cellular -> Cellular Data Options-> Cellular Data Network

Cellular Data

APN: pda.newcomobile.com

To improve the browsing experience ALIV recommends changing the network type to LTE.
Instructions: Setting -> Cellular -> Cellular Data Options-> Voice & Data ->Select: LTE

Permalink
a

can I buy an unlocked phone from the internet and use it?

Posted on August 22, 2020

Yes. However, customers must have a compatible LTE band 13 device. To check compatibility, please search online at www.gsmarena.com for your device’s compatibility with Band 13.

Permalink
a

how many GB can a phone hold?

Posted on August 22, 2020

The ALIV devices will have storage ranging from 8GB to 128GB. This of course is subject to the respective manufacturer, e.g. Apple, Samsung etc.

Permalink
a

I am currently a BTC customer. Can I use my current device when I become an ALIV subscriber?

Posted on August 22, 2020

ALIV has an LTE network that supports Band 13 and Band 4 technology. If you have device that supports this technology, and it is unlocked, you can use your current device. To check compatibility, please search on line at www.gsmarena.com for your devices compatibility with Band 13.

Permalink
a

what is the difference between 3G and LTE?

Posted on August 22, 2020

3G is an older technology that provides voice and data services. 4G LTE is a more modern technology that provides better data speeds and therefore a better user experience for you.

Permalink

roaming

a

what is ALIV’s data speed during off-peak hours?

Posted on August 22, 2020

During the off-peak hours customers can expect: Upload speeds 4Mbps and Download speeds of 13Mbps. These are subject to geographic loaction.

Mbps = megabits per second

Permalink
a

what is ALIV’s data speed during peak hours?

Posted on August 22, 2020

During the peak hours customers can expect: Upload speeds 3Mbps and Download speeds of 5Mbps. These are subject to geographic loaction.

Mbps = megabits per second

Permalink
a

how do I turn off data roaming on my phone?

Posted on August 22, 2020

For Android

Instructions

Setting -> More -> cellular Networks – >Data Roaming Disable/off

For iPhone

Instructions

Setting -> Cellular -> Cellular Data Options-> Data Roaming – off

Permalink
a

how do I set up mobile hotspot on my phone?

Posted on August 22, 2020

For Android

Instructions:

Setting -> More -> Tethering & Portable Hotspot

Portable Wi-Fi Hotspot – ON

For iPhone

Instructions:

Setting -> Cellular -> Cellular Data Options-> Cellular Data Network

Personal Hotspot

APN: pda.newcomobile.com

Setting -> Personal Hotspot ->Turn on Hotspot

Permalink
a

how do I set the APN on my phone?

Posted on August 22, 2020

For Android:

Instructions:

Setting -> More -> Cellular Networks – >Access Point Name

Add/New
Name : ALIV

APN : pda.newcomobile.com

SaveEnsure that the new APN is selected.

For iPhone:

Instructions:

Setting -> Cellular -> Cellular Data Options-> Cellular Data Network

Cellular Data

APN: pda.newcomobile.com

To improve the browsing experience ALIV recommends changing the network type to LTE.
Instructions: Setting -> Cellular -> Cellular Data Options-> Voice & Data ->Select: LTE

Permalink
a

can I buy an unlocked phone from the internet and use it?

Posted on August 22, 2020

Yes. However, customers must have a compatible LTE band 13 device. To check compatibility, please search online at www.gsmarena.com for your device’s compatibility with Band 13.

Permalink
a

how many GB can a phone hold?

Posted on August 22, 2020

The ALIV devices will have storage ranging from 8GB to 128GB. This of course is subject to the respective manufacturer, e.g. Apple, Samsung etc.

Permalink
a

I am currently a BTC customer. Can I use my current device when I become an ALIV subscriber?

Posted on August 22, 2020

ALIV has an LTE network that supports Band 13 and Band 4 technology. If you have device that supports this technology, and it is unlocked, you can use your current device. To check compatibility, please search on line at www.gsmarena.com for your devices compatibility with Band 13.

Permalink
a

what is the difference between 3G and LTE?

Posted on August 22, 2020

3G is an older technology that provides voice and data services. 4G LTE is a more modern technology that provides better data speeds and therefore a better user experience for you.

Permalink

handsets

a

what is ALIV’s data speed during off-peak hours?

Posted on August 22, 2020

During the off-peak hours customers can expect: Upload speeds 4Mbps and Download speeds of 13Mbps. These are subject to geographic loaction.

Mbps = megabits per second

Permalink
a

what is ALIV’s data speed during peak hours?

Posted on August 22, 2020

During the peak hours customers can expect: Upload speeds 3Mbps and Download speeds of 5Mbps. These are subject to geographic loaction.

Mbps = megabits per second

Permalink
a

how do I turn off data roaming on my phone?

Posted on August 22, 2020

For Android

Instructions

Setting -> More -> cellular Networks – >Data Roaming Disable/off

For iPhone

Instructions

Setting -> Cellular -> Cellular Data Options-> Data Roaming – off

Permalink
a

how do I set up mobile hotspot on my phone?

Posted on August 22, 2020

For Android

Instructions:

Setting -> More -> Tethering & Portable Hotspot

Portable Wi-Fi Hotspot – ON

For iPhone

Instructions:

Setting -> Cellular -> Cellular Data Options-> Cellular Data Network

Personal Hotspot

APN: pda.newcomobile.com

Setting -> Personal Hotspot ->Turn on Hotspot

Permalink
a

how do I set the APN on my phone?

Posted on August 22, 2020

For Android:

Instructions:

Setting -> More -> Cellular Networks – >Access Point Name

Add/New
Name : ALIV

APN : pda.newcomobile.com

SaveEnsure that the new APN is selected.

For iPhone:

Instructions:

Setting -> Cellular -> Cellular Data Options-> Cellular Data Network

Cellular Data

APN: pda.newcomobile.com

To improve the browsing experience ALIV recommends changing the network type to LTE.
Instructions: Setting -> Cellular -> Cellular Data Options-> Voice & Data ->Select: LTE

Permalink
a

can I buy an unlocked phone from the internet and use it?

Posted on August 22, 2020

Yes. However, customers must have a compatible LTE band 13 device. To check compatibility, please search online at www.gsmarena.com for your device’s compatibility with Band 13.

Permalink
a

how many GB can a phone hold?

Posted on August 22, 2020

The ALIV devices will have storage ranging from 8GB to 128GB. This of course is subject to the respective manufacturer, e.g. Apple, Samsung etc.

Permalink
a

I am currently a BTC customer. Can I use my current device when I become an ALIV subscriber?

Posted on August 22, 2020

ALIV has an LTE network that supports Band 13 and Band 4 technology. If you have device that supports this technology, and it is unlocked, you can use your current device. To check compatibility, please search on line at www.gsmarena.com for your devices compatibility with Band 13.

Permalink
a

what is the difference between 3G and LTE?

Posted on August 22, 2020

3G is an older technology that provides voice and data services. 4G LTE is a more modern technology that provides better data speeds and therefore a better user experience for you.

Permalink

technical

a

what is ALIV’s data speed during off-peak hours?

Posted on August 22, 2020

During the off-peak hours customers can expect: Upload speeds 4Mbps and Download speeds of 13Mbps. These are subject to geographic loaction.

Mbps = megabits per second

Permalink
a

what is ALIV’s data speed during peak hours?

Posted on August 22, 2020

During the peak hours customers can expect: Upload speeds 3Mbps and Download speeds of 5Mbps. These are subject to geographic loaction.

Mbps = megabits per second

Permalink
a

how do I turn off data roaming on my phone?

Posted on August 22, 2020

For Android

Instructions

Setting -> More -> cellular Networks – >Data Roaming Disable/off

For iPhone

Instructions

Setting -> Cellular -> Cellular Data Options-> Data Roaming – off

Permalink
a

how do I set up mobile hotspot on my phone?

Posted on August 22, 2020

For Android

Instructions:

Setting -> More -> Tethering & Portable Hotspot

Portable Wi-Fi Hotspot – ON

For iPhone

Instructions:

Setting -> Cellular -> Cellular Data Options-> Cellular Data Network

Personal Hotspot

APN: pda.newcomobile.com

Setting -> Personal Hotspot ->Turn on Hotspot

Permalink
a

how do I set the APN on my phone?

Posted on August 22, 2020

For Android:

Instructions:

Setting -> More -> Cellular Networks – >Access Point Name

Add/New
Name : ALIV

APN : pda.newcomobile.com

SaveEnsure that the new APN is selected.

For iPhone:

Instructions:

Setting -> Cellular -> Cellular Data Options-> Cellular Data Network

Cellular Data

APN: pda.newcomobile.com

To improve the browsing experience ALIV recommends changing the network type to LTE.
Instructions: Setting -> Cellular -> Cellular Data Options-> Voice & Data ->Select: LTE

Permalink
a

can I buy an unlocked phone from the internet and use it?

Posted on August 22, 2020

Yes. However, customers must have a compatible LTE band 13 device. To check compatibility, please search online at www.gsmarena.com for your device’s compatibility with Band 13.

Permalink
a

how many GB can a phone hold?

Posted on August 22, 2020

The ALIV devices will have storage ranging from 8GB to 128GB. This of course is subject to the respective manufacturer, e.g. Apple, Samsung etc.

Permalink
a

I am currently a BTC customer. Can I use my current device when I become an ALIV subscriber?

Posted on August 22, 2020

ALIV has an LTE network that supports Band 13 and Band 4 technology. If you have device that supports this technology, and it is unlocked, you can use your current device. To check compatibility, please search on line at www.gsmarena.com for your devices compatibility with Band 13.

Permalink
a

what is the difference between 3G and LTE?

Posted on August 22, 2020

3G is an older technology that provides voice and data services. 4G LTE is a more modern technology that provides better data speeds and therefore a better user experience for you.

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consumer postpaid

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what is ALIV’s data speed during off-peak hours?

Posted on August 22, 2020

During the off-peak hours customers can expect: Upload speeds 4Mbps and Download speeds of 13Mbps. These are subject to geographic loaction.

Mbps = megabits per second

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what is ALIV’s data speed during peak hours?

Posted on August 22, 2020

During the peak hours customers can expect: Upload speeds 3Mbps and Download speeds of 5Mbps. These are subject to geographic loaction.

Mbps = megabits per second

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how do I turn off data roaming on my phone?

Posted on August 22, 2020

For Android

Instructions

Setting -> More -> cellular Networks – >Data Roaming Disable/off

For iPhone

Instructions

Setting -> Cellular -> Cellular Data Options-> Data Roaming – off

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how do I set up mobile hotspot on my phone?

Posted on August 22, 2020

For Android

Instructions:

Setting -> More -> Tethering & Portable Hotspot

Portable Wi-Fi Hotspot – ON

For iPhone

Instructions:

Setting -> Cellular -> Cellular Data Options-> Cellular Data Network

Personal Hotspot

APN: pda.newcomobile.com

Setting -> Personal Hotspot ->Turn on Hotspot

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how do I set the APN on my phone?

Posted on August 22, 2020

For Android:

Instructions:

Setting -> More -> Cellular Networks – >Access Point Name

Add/New
Name : ALIV

APN : pda.newcomobile.com

SaveEnsure that the new APN is selected.

For iPhone:

Instructions:

Setting -> Cellular -> Cellular Data Options-> Cellular Data Network

Cellular Data

APN: pda.newcomobile.com

To improve the browsing experience ALIV recommends changing the network type to LTE.
Instructions: Setting -> Cellular -> Cellular Data Options-> Voice & Data ->Select: LTE

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can I buy an unlocked phone from the internet and use it?

Posted on August 22, 2020

Yes. However, customers must have a compatible LTE band 13 device. To check compatibility, please search online at www.gsmarena.com for your device’s compatibility with Band 13.

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how many GB can a phone hold?

Posted on August 22, 2020

The ALIV devices will have storage ranging from 8GB to 128GB. This of course is subject to the respective manufacturer, e.g. Apple, Samsung etc.

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I am currently a BTC customer. Can I use my current device when I become an ALIV subscriber?

Posted on August 22, 2020

ALIV has an LTE network that supports Band 13 and Band 4 technology. If you have device that supports this technology, and it is unlocked, you can use your current device. To check compatibility, please search on line at www.gsmarena.com for your devices compatibility with Band 13.

Permalink
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what is the difference between 3G and LTE?

Posted on August 22, 2020

3G is an older technology that provides voice and data services. 4G LTE is a more modern technology that provides better data speeds and therefore a better user experience for you.

Permalink

eSIM

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what is ALIV’s data speed during off-peak hours?

Posted on August 22, 2020

During the off-peak hours customers can expect: Upload speeds 4Mbps and Download speeds of 13Mbps. These are subject to geographic loaction.

Mbps = megabits per second

Permalink
a

what is ALIV’s data speed during peak hours?

Posted on August 22, 2020

During the peak hours customers can expect: Upload speeds 3Mbps and Download speeds of 5Mbps. These are subject to geographic loaction.

Mbps = megabits per second

Permalink
a

how do I turn off data roaming on my phone?

Posted on August 22, 2020

For Android

Instructions

Setting -> More -> cellular Networks – >Data Roaming Disable/off

For iPhone

Instructions

Setting -> Cellular -> Cellular Data Options-> Data Roaming – off

Permalink
a

how do I set up mobile hotspot on my phone?

Posted on August 22, 2020

For Android

Instructions:

Setting -> More -> Tethering & Portable Hotspot

Portable Wi-Fi Hotspot – ON

For iPhone

Instructions:

Setting -> Cellular -> Cellular Data Options-> Cellular Data Network

Personal Hotspot

APN: pda.newcomobile.com

Setting -> Personal Hotspot ->Turn on Hotspot

Permalink
a

how do I set the APN on my phone?

Posted on August 22, 2020

For Android:

Instructions:

Setting -> More -> Cellular Networks – >Access Point Name

Add/New
Name : ALIV

APN : pda.newcomobile.com

SaveEnsure that the new APN is selected.

For iPhone:

Instructions:

Setting -> Cellular -> Cellular Data Options-> Cellular Data Network

Cellular Data

APN: pda.newcomobile.com

To improve the browsing experience ALIV recommends changing the network type to LTE.
Instructions: Setting -> Cellular -> Cellular Data Options-> Voice & Data ->Select: LTE

Permalink
a

can I buy an unlocked phone from the internet and use it?

Posted on August 22, 2020

Yes. However, customers must have a compatible LTE band 13 device. To check compatibility, please search online at www.gsmarena.com for your device’s compatibility with Band 13.

Permalink
a

how many GB can a phone hold?

Posted on August 22, 2020

The ALIV devices will have storage ranging from 8GB to 128GB. This of course is subject to the respective manufacturer, e.g. Apple, Samsung etc.

Permalink
a

I am currently a BTC customer. Can I use my current device when I become an ALIV subscriber?

Posted on August 22, 2020

ALIV has an LTE network that supports Band 13 and Band 4 technology. If you have device that supports this technology, and it is unlocked, you can use your current device. To check compatibility, please search on line at www.gsmarena.com for your devices compatibility with Band 13.

Permalink
a

what is the difference between 3G and LTE?

Posted on August 22, 2020

3G is an older technology that provides voice and data services. 4G LTE is a more modern technology that provides better data speeds and therefore a better user experience for you.

Permalink

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