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Here are some questions that we get asked a lot

account information

Live Chat has officially launched. You can connect with a customer care agent online through the bealiv.com live chat option.

No. Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help you with updating your personal details. Your details can also be updated at any of our ALIV retail stores.

Ensure that your device has an active plan or balance. If there is an active plan or balance and still experiencing voice service issue please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Please ensure that mobile data is turn on and APN is set to “pda.newcomobile.com”. If still experiencing data issues please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Turn Device off for 5-10 seconds then Power on device. If still experiencing this issue Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Voicemail can be reached by pressing and holding the “1” key or it can be reached by dialing 8050000.

Roaming: Note that while roaming on some providers, voicemail services may not be accessible.

Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Yes, please call toll free on 1 (242) 300-2548.

Help is available any time, any day. Connect with our customer care team 24 hours.

Please contact our care team toll free on 1 (242) 300-2548.

The opening hours are 9 a.m. – 5 p.m., Monday through Friday.

Your ALIV device will have a warranty. Repairs, once deemed appropriate, will be completed by our device repairs partner.

ALIV App

Live Chat has officially launched. You can connect with a customer care agent online through the bealiv.com live chat option.

No. Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help you with updating your personal details. Your details can also be updated at any of our ALIV retail stores.

Ensure that your device has an active plan or balance. If there is an active plan or balance and still experiencing voice service issue please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Please ensure that mobile data is turn on and APN is set to “pda.newcomobile.com”. If still experiencing data issues please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Turn Device off for 5-10 seconds then Power on device. If still experiencing this issue Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Voicemail can be reached by pressing and holding the “1” key or it can be reached by dialing 8050000.

Roaming: Note that while roaming on some providers, voicemail services may not be accessible.

Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Yes, please call toll free on 1 (242) 300-2548.

Help is available any time, any day. Connect with our customer care team 24 hours.

Please contact our care team toll free on 1 (242) 300-2548.

The opening hours are 9 a.m. – 5 p.m., Monday through Friday.

Your ALIV device will have a warranty. Repairs, once deemed appropriate, will be completed by our device repairs partner.

careers

Live Chat has officially launched. You can connect with a customer care agent online through the bealiv.com live chat option.

No. Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help you with updating your personal details. Your details can also be updated at any of our ALIV retail stores.

Ensure that your device has an active plan or balance. If there is an active plan or balance and still experiencing voice service issue please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Please ensure that mobile data is turn on and APN is set to “pda.newcomobile.com”. If still experiencing data issues please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Turn Device off for 5-10 seconds then Power on device. If still experiencing this issue Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Voicemail can be reached by pressing and holding the “1” key or it can be reached by dialing 8050000.

Roaming: Note that while roaming on some providers, voicemail services may not be accessible.

Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Yes, please call toll free on 1 (242) 300-2548.

Help is available any time, any day. Connect with our customer care team 24 hours.

Please contact our care team toll free on 1 (242) 300-2548.

The opening hours are 9 a.m. – 5 p.m., Monday through Friday.

Your ALIV device will have a warranty. Repairs, once deemed appropriate, will be completed by our device repairs partner.

ALIV services

Live Chat has officially launched. You can connect with a customer care agent online through the bealiv.com live chat option.

No. Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help you with updating your personal details. Your details can also be updated at any of our ALIV retail stores.

Ensure that your device has an active plan or balance. If there is an active plan or balance and still experiencing voice service issue please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Please ensure that mobile data is turn on and APN is set to “pda.newcomobile.com”. If still experiencing data issues please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Turn Device off for 5-10 seconds then Power on device. If still experiencing this issue Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Voicemail can be reached by pressing and holding the “1” key or it can be reached by dialing 8050000.

Roaming: Note that while roaming on some providers, voicemail services may not be accessible.

Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Yes, please call toll free on 1 (242) 300-2548.

Help is available any time, any day. Connect with our customer care team 24 hours.

Please contact our care team toll free on 1 (242) 300-2548.

The opening hours are 9 a.m. – 5 p.m., Monday through Friday.

Your ALIV device will have a warranty. Repairs, once deemed appropriate, will be completed by our device repairs partner.

customer service

Live Chat has officially launched. You can connect with a customer care agent online through the bealiv.com live chat option.

No. Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help you with updating your personal details. Your details can also be updated at any of our ALIV retail stores.

Ensure that your device has an active plan or balance. If there is an active plan or balance and still experiencing voice service issue please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Please ensure that mobile data is turn on and APN is set to “pda.newcomobile.com”. If still experiencing data issues please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Turn Device off for 5-10 seconds then Power on device. If still experiencing this issue Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Voicemail can be reached by pressing and holding the “1” key or it can be reached by dialing 8050000.

Roaming: Note that while roaming on some providers, voicemail services may not be accessible.

Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Yes, please call toll free on 1 (242) 300-2548.

Help is available any time, any day. Connect with our customer care team 24 hours.

Please contact our care team toll free on 1 (242) 300-2548.

The opening hours are 9 a.m. – 5 p.m., Monday through Friday.

Your ALIV device will have a warranty. Repairs, once deemed appropriate, will be completed by our device repairs partner.

pricing

Live Chat has officially launched. You can connect with a customer care agent online through the bealiv.com live chat option.

No. Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help you with updating your personal details. Your details can also be updated at any of our ALIV retail stores.

Ensure that your device has an active plan or balance. If there is an active plan or balance and still experiencing voice service issue please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Please ensure that mobile data is turn on and APN is set to “pda.newcomobile.com”. If still experiencing data issues please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Turn Device off for 5-10 seconds then Power on device. If still experiencing this issue Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Voicemail can be reached by pressing and holding the “1” key or it can be reached by dialing 8050000.

Roaming: Note that while roaming on some providers, voicemail services may not be accessible.

Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Yes, please call toll free on 1 (242) 300-2548.

Help is available any time, any day. Connect with our customer care team 24 hours.

Please contact our care team toll free on 1 (242) 300-2548.

The opening hours are 9 a.m. – 5 p.m., Monday through Friday.

Your ALIV device will have a warranty. Repairs, once deemed appropriate, will be completed by our device repairs partner.

roaming

Live Chat has officially launched. You can connect with a customer care agent online through the bealiv.com live chat option.

No. Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help you with updating your personal details. Your details can also be updated at any of our ALIV retail stores.

Ensure that your device has an active plan or balance. If there is an active plan or balance and still experiencing voice service issue please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Please ensure that mobile data is turn on and APN is set to “pda.newcomobile.com”. If still experiencing data issues please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Turn Device off for 5-10 seconds then Power on device. If still experiencing this issue Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Voicemail can be reached by pressing and holding the “1” key or it can be reached by dialing 8050000.

Roaming: Note that while roaming on some providers, voicemail services may not be accessible.

Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Yes, please call toll free on 1 (242) 300-2548.

Help is available any time, any day. Connect with our customer care team 24 hours.

Please contact our care team toll free on 1 (242) 300-2548.

The opening hours are 9 a.m. – 5 p.m., Monday through Friday.

Your ALIV device will have a warranty. Repairs, once deemed appropriate, will be completed by our device repairs partner.

handsets

Live Chat has officially launched. You can connect with a customer care agent online through the bealiv.com live chat option.

No. Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help you with updating your personal details. Your details can also be updated at any of our ALIV retail stores.

Ensure that your device has an active plan or balance. If there is an active plan or balance and still experiencing voice service issue please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Please ensure that mobile data is turn on and APN is set to “pda.newcomobile.com”. If still experiencing data issues please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Turn Device off for 5-10 seconds then Power on device. If still experiencing this issue Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Voicemail can be reached by pressing and holding the “1” key or it can be reached by dialing 8050000.

Roaming: Note that while roaming on some providers, voicemail services may not be accessible.

Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Yes, please call toll free on 1 (242) 300-2548.

Help is available any time, any day. Connect with our customer care team 24 hours.

Please contact our care team toll free on 1 (242) 300-2548.

The opening hours are 9 a.m. – 5 p.m., Monday through Friday.

Your ALIV device will have a warranty. Repairs, once deemed appropriate, will be completed by our device repairs partner.

technical

Live Chat has officially launched. You can connect with a customer care agent online through the bealiv.com live chat option.

No. Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help you with updating your personal details. Your details can also be updated at any of our ALIV retail stores.

Ensure that your device has an active plan or balance. If there is an active plan or balance and still experiencing voice service issue please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Please ensure that mobile data is turn on and APN is set to “pda.newcomobile.com”. If still experiencing data issues please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Turn Device off for 5-10 seconds then Power on device. If still experiencing this issue Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Voicemail can be reached by pressing and holding the “1” key or it can be reached by dialing 8050000.

Roaming: Note that while roaming on some providers, voicemail services may not be accessible.

Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Yes, please call toll free on 1 (242) 300-2548.

Help is available any time, any day. Connect with our customer care team 24 hours.

Please contact our care team toll free on 1 (242) 300-2548.

The opening hours are 9 a.m. – 5 p.m., Monday through Friday.

Your ALIV device will have a warranty. Repairs, once deemed appropriate, will be completed by our device repairs partner.

top up

Live Chat has officially launched. You can connect with a customer care agent online through the bealiv.com live chat option.

No. Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help you with updating your personal details. Your details can also be updated at any of our ALIV retail stores.

Ensure that your device has an active plan or balance. If there is an active plan or balance and still experiencing voice service issue please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Please ensure that mobile data is turn on and APN is set to “pda.newcomobile.com”. If still experiencing data issues please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Turn Device off for 5-10 seconds then Power on device. If still experiencing this issue Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Voicemail can be reached by pressing and holding the “1” key or it can be reached by dialing 8050000.

Roaming: Note that while roaming on some providers, voicemail services may not be accessible.

Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Yes, please call toll free on 1 (242) 300-2548.

Help is available any time, any day. Connect with our customer care team 24 hours.

Please contact our care team toll free on 1 (242) 300-2548.

The opening hours are 9 a.m. – 5 p.m., Monday through Friday.

Your ALIV device will have a warranty. Repairs, once deemed appropriate, will be completed by our device repairs partner.

eSIM

Live Chat has officially launched. You can connect with a customer care agent online through the bealiv.com live chat option.

No. Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help you with updating your personal details. Your details can also be updated at any of our ALIV retail stores.

Ensure that your device has an active plan or balance. If there is an active plan or balance and still experiencing voice service issue please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Please ensure that mobile data is turn on and APN is set to “pda.newcomobile.com”. If still experiencing data issues please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Turn Device off for 5-10 seconds then Power on device. If still experiencing this issue Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Voicemail can be reached by pressing and holding the “1” key or it can be reached by dialing 8050000.

Roaming: Note that while roaming on some providers, voicemail services may not be accessible.

Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Yes, please call toll free on 1 (242) 300-2548.

Help is available any time, any day. Connect with our customer care team 24 hours.

Please contact our care team toll free on 1 (242) 300-2548.

The opening hours are 9 a.m. – 5 p.m., Monday through Friday.

Your ALIV device will have a warranty. Repairs, once deemed appropriate, will be completed by our device repairs partner.